Update bank details in Reckon payroll

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727019
727019 Member Posts: 124 Reckon Star Reckon Star
edited January 2024 in Reckon Payroll

trying to update an employee's bank details but keep receiving the error below

InterimSTP2EmploymentTypeld can only be used on STP verison 1

Is anyone else having this issue?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,378 Reckon Community Manager Community Manager

    Hi @727019

    Can you please send me a private message with the name of the employee you're trying to update in your Reckon Payroll book along with the updated details/info you're trying to enter when it returns this error.

    I've got my dev team taking a look at this so would like to include your case if possible.

    Cheers

  • 727019
    727019 Member Posts: 124 Reckon Star Reckon Star

    Hi Rav,

    Excuse my ignorance I'm new to reckon community, what is the process to send a private message?

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,378 Reckon Community Manager Community Manager

    No worries at all, just click my name and select the Message button on my profile card that pops up.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,378 Reckon Community Manager Community Manager

    Hi @727019

    Just getting back to you on this to let you know it should now be resolved.

    When you have a chance, can you please give it a go and let me know how you get on.


    Cheers

  • 727019
    727019 Member Posts: 124 Reckon Star Reckon Star

    Hi Rav,

    I still receive the same error below

    Error

    InterimSTP2EmploymentTypeId can only be used on STP version 1.

    So not fixed. Bernadette

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,378 Reckon Community Manager Community Manager

    Thanks for trying Bernadette, it looks like I jumped the gun here with this. Apologies for that.

    Let me go back to the dev team and see where its at. I'll keep you posted.

  • 727019
    727019 Member Posts: 124 Reckon Star Reckon Star

    Hi Rav,

    Just following up on the status of a fix for not being able to update an employee's bank details? With every payrun I have to remember to manually change the employee's banking details when the ABA file has been loaded at the bank. Thanks Bernadette

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,378 Reckon Community Manager Community Manager

    @727019

    Hi Bernadette,

    This should already resolved now. Are you still encountering this error when you try to update your employee's bank details in Reckon Payroll?

  • 727019
    727019 Member Posts: 124 Reckon Star Reckon Star

    Hi Rav,

    Yes I am, I go into the employee file select banking details, select x then select the new bank, enter BSB & Account but when I save I still get the same error as before.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,378 Reckon Community Manager Community Manager

    Hmm ok that's odd, there was an update that included the fix for this a little while ago.

    I've sent through an access request to your book, can you please take a look and grant access when you can and I'll get this over to devs to take another look.

  • 727019
    727019 Member Posts: 124 Reckon Star Reckon Star

    Hi Rav,

    I have granted access

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,378 Reckon Community Manager Community Manager

    Thanks for that Bernadette.

    I've just went in and had a look and yes I can still see the same error which is disappointing ☹️

    I've the put the details of this together into a case and sent it over to my dev team to investigate further. I will let you know as soon as I have word back.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,378 Reckon Community Manager Community Manager

    @727019

    Hi Bernadette

    My dev team are working on addressing this issue at the moment and as part of that they'd like to investigate your example specifically. I've sent through a new access request to your book so if you could please grant access again when you have a chance that would be super appreciated and I'll get my devs on this ASAP.

  • 727019
    727019 Member Posts: 124 Reckon Star Reckon Star

    Hi Rav, I think this issue may have been resolved, I updated the employee in question and it has held, if I have any further issue on this incident I will let you know. Thanks Bernadette

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,378 Reckon Community Manager Community Manager

    Excellent to hear, thanks for letting me know and yes please sing out if you notice it occurring again.

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