Update bank details in Reckon payroll

727019
727019 Member Posts: 52 Reckoner Reckoner
edited January 3 in Reckon Payroll

trying to update an employee's bank details but keep receiving the error below

InterimSTP2EmploymentTypeld can only be used on STP verison 1

Is anyone else having this issue?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,321 Reckon Community Manager Community Manager

    Hi @727019

    Can you please send me a private message with the name of the employee you're trying to update in your Reckon Payroll book along with the updated details/info you're trying to enter when it returns this error.

    I've got my dev team taking a look at this so would like to include your case if possible.

    Cheers

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  • 727019
    727019 Member Posts: 52 Reckoner Reckoner

    Hi Rav,

    Excuse my ignorance I'm new to reckon community, what is the process to send a private message?

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,321 Reckon Community Manager Community Manager

    No worries at all, just click my name and select the Message button on my profile card that pops up.

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  • Rav
    Rav Administrator, Reckon Staff Posts: 16,321 Reckon Community Manager Community Manager

    Hi @727019

    Just getting back to you on this to let you know it should now be resolved.

    When you have a chance, can you please give it a go and let me know how you get on.


    Cheers

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  • 727019
    727019 Member Posts: 52 Reckoner Reckoner

    Hi Rav,

    I still receive the same error below

    Error

    InterimSTP2EmploymentTypeId can only be used on STP version 1.

    So not fixed. Bernadette

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,321 Reckon Community Manager Community Manager

    Thanks for trying Bernadette, it looks like I jumped the gun here with this. Apologies for that.

    Let me go back to the dev team and see where its at. I'll keep you posted.

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  • 727019
    727019 Member Posts: 52 Reckoner Reckoner

    Hi Rav,

    Just following up on the status of a fix for not being able to update an employee's bank details? With every payrun I have to remember to manually change the employee's banking details when the ABA file has been loaded at the bank. Thanks Bernadette

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,321 Reckon Community Manager Community Manager

    @727019

    Hi Bernadette,

    This should already resolved now. Are you still encountering this error when you try to update your employee's bank details in Reckon Payroll?

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  • 727019
    727019 Member Posts: 52 Reckoner Reckoner

    Hi Rav,

    Yes I am, I go into the employee file select banking details, select x then select the new bank, enter BSB & Account but when I save I still get the same error as before.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,321 Reckon Community Manager Community Manager

    Hmm ok that's odd, there was an update that included the fix for this a little while ago.

    I've sent through an access request to your book, can you please take a look and grant access when you can and I'll get this over to devs to take another look.

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  • 727019
    727019 Member Posts: 52 Reckoner Reckoner

    Hi Rav,

    I have granted access

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,321 Reckon Community Manager Community Manager

    Thanks for that Bernadette.

    I've just went in and had a look and yes I can still see the same error which is disappointing ☹️

    I've the put the details of this together into a case and sent it over to my dev team to investigate further. I will let you know as soon as I have word back.

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  • Rav
    Rav Administrator, Reckon Staff Posts: 16,321 Reckon Community Manager Community Manager

    @727019

    Hi Bernadette

    My dev team are working on addressing this issue at the moment and as part of that they'd like to investigate your example specifically. I've sent through a new access request to your book so if you could please grant access again when you have a chance that would be super appreciated and I'll get my devs on this ASAP.

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  • 727019
    727019 Member Posts: 52 Reckoner Reckoner

    Hi Rav, I think this issue may have been resolved, I updated the employee in question and it has held, if I have any further issue on this incident I will let you know. Thanks Bernadette

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,321 Reckon Community Manager Community Manager

    Excellent to hear, thanks for letting me know and yes please sing out if you notice it occurring again.

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