Why does an error message appear when I go to print an invoice or reconcile a statement?
I have recently installed Reckon Accounts 2023.
The error message I get when attempting to print an invoice or reconcile a bank statement is as shown in the uploaded file below. If I do a search for this file on my computer it finds it, but I can't see it in the directory. The directory is read-only but the files are not. If I click twice on OK on the error message it disappears and I go to print. If I then click on Print I get the error message and have to click on OK three times before it will print.
Best Answer
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Check out the info in this help guide linked below, it contains some info on this error along with how to rectify it. In particular, take a look at the last steps in regard to deleting the qbprint file.
Hopefully that gets things back on track but let us know how you get on.
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Answers
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Rav
Thank you for your help. The Qbprint.qbp file wasn't hidden. It was in the ProgramData directory, which I hadn't found before. I deleted the Qbprint.qbp file and printed in Reckon Accounts without a problem. I notice a new Qbprint.qbp file was created.
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