Why does an error message appear when I go to print an invoice or reconcile a statement?

Linda_9776465

I have recently installed Reckon Accounts 2023.

The error message I get when attempting to print an invoice or reconcile a bank statement is as shown in the uploaded file below. If I do a search for this file on my computer it finds it, but I can't see it in the directory. The directory is read-only but the files are not. If I click twice on OK on the error message it disappears and I go to print. If I then click on Print I get the error message and have to click on OK three times before it will print.

Rav

Hi @Linda_9776465

Check out the info in this help guide linked below, it contains some info on this error along with how to rectify it. In particular, take a look at the last steps in regard to deleting the qbprint file.

https://help.reckon.com/article/tjctl3wbf4-kba-1845-warning-the-file-you-specified-cannot-be-opened-the-windows-error-is-the-file-exists#question

Hopefully that gets things back on track but let us know how you get on.

Linda_9776465

Rav

Thank you for your help. The Qbprint.qbp file wasn't hidden. It was in the ProgramData directory, which I hadn't found before. I deleted the Qbprint.qbp file and printed in Reckon Accounts without a problem. I notice a new Qbprint.qbp file was created.