Rejected Submission

Nick Jacobs

Yesterday I received an email below:

 

ACTION REQUIRED

Your STP Phase 2 migration is overdue

I have upgraded to Phase 2 of STP and my App says the same. As anyone else received this email and was it sent by mistake. If someone from reckon is able to check our profile aswell that would be great. Cheers, Nick

 

Lucas

Hi @Nick Jacobs,

I just want to make sure you are in fact migrated to STP Phase 2, could you please try the following to check:

1. Go to Settings
2. Single Touch Payroll
3. Verify if you are on STP version: Phase 2

If you are please disregard the email.

Thank you.

Cheers,

Lucas

Rav

Hi @Nick Jacobs

Just adding to the info from Lucas above, can I just confirm whether you've upgraded to STP Phase 2 on your Reckon Payroll App recently ie. in the last week or two or have you been on STP Phase 2 for a while now?

Cheers

Nick Jacobs

We are migrated to STP Phase 2 according to that setting and our Accountant has just confiremd that our migration does not appear to be on the ATO portal aswell. Please assist in getting this addressed. I have completed a quarterly directors salary payment and it has gone through on the Payroll app from our end. Below a screen shot of our Payroll App saying we are on STP Phase 2. Look forward to hearing from you. Cheers, Nick

Lucas

Hi @Nick Jacobs,

I'm not too sure why you would not have the migration appear on your ATO portal, but as long you see the STP Phase 2, version type in Payroll. You will be fine to continue submitting.

If you could please also reply to Rav, it would be highly appreciated.

Thank you and speak soon.

Cheers,

Lucas

Nick Jacobs

Hi @Rav, We have been on Phase 2 for I woudl say at least a couple of months but please refer to the screen shot above. I have just read the email again from our accountant in relationi to my comment above. It confirms that our STP payment has not gone through for the first quarter that I lodged yesterday BUT on the Payroll APP it is lodged.

Nick Jacobs

HI @Rav and @Lucas, So far it doesn't assist us becuase we have lodged through your Payroll STP Phase 2 but the ATO has not received our lodgement and we assume they do not think we are on STP Phase 2 based on your email that you send us yesterday. Cheers, Nick

Nick Jacobs

@Rav and @Lucas, We certainly don't want to get to the end of the financial year and for our Payroll data not to have reached the ATO

Rav

Was the pay run that you created and sent the submission for dated within this 2023/24 financial year? ie. it had a pay date of 1 July 2023 or later, correct?

Unfortunately we don't have any visibility or control over what happens on the ATO Business Portal end after the submissions have been sent and I'm genuinely not trying to shift blame here but if the submission is showing a 'Success' status then the response we've received back from the ATO is that its been processed successfully.

I'd suggest giving the ATO a call and having a chat on why that successful submission isn't appearing on their portal.

Nick Jacobs

@Rav the date of the payrun was 1st July 2023 - 30th September 2023 with a paydate of 30th September 2023. And it certainly looks submitted and is green and says done on the App. I will try and get in contact with the ATO and get back to you if I have no luck. Cheers, Nick

Rav

Would be keen to hear how you get on Nick 👍

Nick Jacobs

Hi @Rav , I have been onto the ATO. Further to the messages above I am still no further ahead. They are stating that there has been no change to our Software ID when we went from Phase 1 to Phase 2 with Reckon and that every Software ID would have changed in number. Your app also confirms that the Software ID and the ATO registration inforamtion appears to be correct. I explained that from your perspective the ID and the App appears as if it is perfect and on the App I was able to submit the Payroll that I did for the first quarter of this year for our 2 directors and on the App is says Done The ATO confirmed they have not received this payrun at all. Can you please assist. We are still no further ahead and clearly the Reckon STP Phase 2 that we set up in the APP has not gone through to the ATO and neither has our Payrun for the first quarter. What can I do to get this sorted?. I can be contacted at anytime on my mobile. If there is a phone number I could contact or if I could speak with someone that would be fantastic. I am very keen to get this sorted. Cheers, Nick

@Lucas - I also cc'd you in on this message aswell.

Rav

Hey Nick

Thanks for getting back to us.

You might have to help me out a bit here in relation to what/where you're viewing things on the ATO Portal side of things as we don't have any visibility on that.

You posted a screenshot previously here showing a screen from what I assume is the ATO Portal and zero transactions for 2023/24. Is this the area where you usually see your submissions appear? ie. if you look at 2022/23, do your previous submissions for that FY appear there correctly?

Secondly, can you please try this out -

• Head over to the Reckon Portal here - https://portal.reckon.com/
• Sign in with your Reckon Payroll App login credentials ie. the same email address & password you use to login to the mobile app
• Click on Reckon GovConnect on the left
• You'll see your STP entity for your ABN here ➡️ Click Open
• If you're prompted to select your product, tick Reckon One.
• You'll see a list of all your submissions sent under this STP entity. Find the one in question and click the Detail link next to it.
• At the top of the screen you'll see the Status message for the submission. Do you also see an ATO Receipt Number here? Example below.

If the ATO are adamant that the submission hasn't been received on their end, that receipt number can be used by them to locate the submission.

Nick Jacobs

Hi @Rav,

Really appreciate you getting back to me. The screen shotwas from our Accountant that shows the Quarterly wages for the frist quarter of this financial year that we have processed on the Reckon Payroll App has not reached the ATO and they reconfirtmed that this morning on the phone. I can't access the ATO portal but the Accountant could and he sent it too me. Every other previosu payroll through Reckon Payroll Ap that we have sent through in previous financial years were successful and we have compelted our Tax Returns for 22/23 fin year. It is only this first quarter wages since STP Phase 2 that has not worked.

I have just tried to log in on the web portal but the Two Factor Authentication Code has not come up on my Iphone in my Google App and there was not code on the log in page or QR Code to scan. I also can't locate a place in the App to turn this on. I have read the support/hlep notes but still no further ahead.

Sorry I feel like I am a pain but just keen to get this sorted.

Cheers,

Nick

Nick Jacobs

Sorry @Rav - I have received a Code via Text now. All good. Will keep you informed

Nick Jacobs

Hi @Rav,

Thanks for your assistance. I think we have found the error. For some reason the Reckon App accepted our set up but the ATO sent it back with the following error.

How do I go about updating these details now in the App. I assuem once I get those instructions I can just resubmit to the ATO. I am not sure why the App looks perfect iff there was an error in the Phase 2 setup.

I awair your solution. :)

Rav

Hmmm that's interesting 🤔

So just to clarify, when you view that submission in GovConnect does it show a Success status there as well OR does it return an Error status along with the above message?

Its a bit odd that the app didn't return the same messaging so that's something we'll need to follow up on.

Either way, lets narrow down on your employee info which is what that error message is referring to. Are your employees set to the Voluntary Agreement employment type and more to the point, should they be in reality?

If so, what is the STP Phase 2 Income Type that has been entered for the employee(s)?

Nick Jacobs

Hi @Rav, The status comes back with an error message that I previosuly sent and the submission has gone through and shows the following error:

It is a Voluntary Agreement becuase we are 2 working directors who get paid a quarterly salary - unless you suggest a better category for that adn on the Reckon Payroll the second part of your last message with the Pase 2 Income type does not appear as an option that I can see.

Can you please tell me where I can access this Income type on the app so I will change that and then after this is addressed am I to jsut resubmit and see if it goest through to the ATO.

It is ODD that from our end the App looks perfectly configured for Phase 2 but from the ATO's perspective it is not.

Look forward to hearing back again.

Cheers,

Nick

Rav

It is a Voluntary Agreement becuase we are 2 working directors who get paid a quarterly salary - unless you suggest a better category for that adn on the Reckon Payroll the second part of your last message with the Pase 2 Income type does not appear as an option that I can see.

I think we're starting to head down a road outside my expertise, or at least ability to answer, as its going toward accounting advice which I'm not best placed to answer😟.

From what I understand, the VA income type is to report payments that are subject to a voluntary agreement for PAYG withholding and usually relates to contractors (who have their own ABN) that have a voluntary agreement in place.

Was this selection recommended to you by your accountant?

Also, have you always had this selection as your employment type in Reckon Payroll? ie. were the previous successful submissions that were sent previously also include this particular employment type?

Nick Jacobs

Hi @Rav, From memory we had always been as an Voluntary agreement in an employment type, however if I change the employment type to 'Casual' which for our purposes will that definately get rid of the error message that bounced back from the ATO? Just wanted to check with you becuase if that fixes the issue then we will be all good. I will await to hear back before I do anything. I can still not see any option to select Salary and Wages in the App now but assume that the Casual status will automatically fix the issue. Or is there somewhere in the web based portal that I can update what is required to avoid this error message back from the ATO. Cheers, Nick

Rav

Hi @Nick Jacobs

Yes I believe changing the employment type away from Voluntary Agreement to will solve this. That type is a very specific one for unique requirements and my gut feeling is that its not the right selection in this situation. Again though, I need to stress I'm not an accountant or tax agent so I would strongly suggest obtaining professional advice from your accountant for your specific circumstances.

In regard to the STP Phase 2 income type option (which is separate from the above employment type), you'll find that in Tax section within an employee profile. Check out the example below -

Nick Jacobs

Hi @Rav,

Well I think that has worked I resbumitted as a modification and not a new submission but I did get the message back fromt he ATO accepted and I am just getting our Accountant to check that on the Portal it is perfect on their end. The only issue is that on your Reckon Gov connect portal the submission has accepted but there are no totals listed in the submission on your screen but when you go into the entry (detail) the wage totals etc are there. Will keep you posted. Cheers, Nick

Rav

Awesome, good to hear Nick 🙌

The only issue is that on your Reckon Gov connect portal the submission has accepted but there are no totals listed in the submission on your screen but when you go into the entry (detail) the wage totals etc are there.

Yes, that is normal for an update event-type submission.

For some additional context, when you send an Update Event ie. to reflect changes to pay run balances it adjusts employee data only. There is no employer component to those update event submissions which is why it shows zero in GovConnect in the employer section. When your accountant checks the ATO Business Portal, its going to show that an update-type submission has been received but its not going to show balances/figures for that submission since an update event only amends an employee YTD balance.

Just separately to all of the above though, what I'm particularly interested in is the previous submission that you sent in the app. That shows a SUCCESS status in the app, whereas GovConnect showed an error for it, is that correct?

ie. can you confirm that the app shows Success or Error for that particular submission in the app by tapping on the STP tab (example below).

If it shows a Success status rather than Error, can you please take a screenshot of it and post it here.

Nick Jacobs

Hi @Rav,

I have confirmed that our accountant that the Gross payment, tax and super details are attached to both individuals but they are not on the ABN/Company ATO profile as totals as you suggested. So it half worked. Do you have a suggestion asto how to work around this. As it stands the payees individual files will be correct at the end of the year but not the companies. I am also trying the ATO. Have you ever seen this before. If I resubmit the Payrun then the individuals will double up?? Suggestions and assistance please. :) Cheers, Nick

Rav

Hey Nick

Send the submission again as a normal submission as opposed to an update event/adjustment. Doing so will include the employer component in the submission.

Also, when it comes to the employee side of things, just keep in mind Single Touch Payroll submissions are reported on a Year to Date basis only when it comes to employee balances. So if you send through the submission again, their year to date balances won't be doubled up because its only reporting YTD balances for the employee component.

Nick Jacobs

Hi @Rav, If I do a negative adjustment and resubmit it will affect both inidivdiual and company issues again and we still wont balance??

Rav

Sorry Nick, I'm not quite following. What is the reasoning behind wanting to perform a negative adjustment here?

Nick Jacobs

Sorry @Rav, I just saw your first reply. I will try that. Thanks for your help.

I have resubmitted as your explained. It is still pending but I will keep an eye on it and make sure they are with both Company File and individuals. Hopefully all fixed

Hope you get to the bottom of why it appeared to accept a Voluntary agreement on the app in the first place but acutally then rejected.

I really appreciate yoru time in providing support.

Cheers, Nick