when I make the pay run, the super goes to Default Super Fund not employee's fund

pmdckim
pmdckim Member Posts: 1 Novice Member Novice Member
edited January 3 in Reckon Payroll

Hi,

Please help me to solve this issue. I have set up the superfund for 3 employees, but when i make the pay run, The superannuation of one employee keep going to default fund although I have nominated the his fund. Your early response is much appreciated.

Thank you

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @pmdckim

    I think we'll need a bit more info on the setup of the specific super fund and how its been assigned to the employee profile.

    Just to check off the basics though, have you followed the process outlined in our how-to video on creating a super fund and assigning it to an employee (linked below).

    https://community.reckon.com/discussion/8034012/creating-a-super-fund-in-reckon-payroll-%E2%80%8D-%EF%B8%8F


    Also, can you confirm where you are seeing super balances being attributed to the Default Super Fund?

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

Categories