Cannot print a payroll detail report

Saz02h
Saz02h Member Posts: 45 Reckoner Reckoner
edited January 3 in Reckon Payroll

This page isn’t working

If the problem continues, contact the site owner.HTTP ERROR 406


We have been having this problem the last 2 weeks and it was working fine before that. we get this error message when trying to print or export to pdf the payroll detail report and it opens up in a new page with this error message

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,456 Reckon Community Manager Community Manager

    Hi @Saz02h

    Is this error message appearing when trying to export/print the Payroll Detail Report from within Reckon Payroll itself OR the companion Reckon One book you have access to as part of your upgrade to Reckon Payroll from Payroll Premier?

  • Saz02h
    Saz02h Member Posts: 45 Reckoner Reckoner

    Within the reckon payroll program itself

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,456 Reckon Community Manager Community Manager

    Thanks @Saz02h we've got the team looking into this at the moment and I think a fix shouldn't be too far off.

    In the meantime though, if you switch over to your companion Reckon One book and generate the same report there, it should export/print ok.

    For info on how to access your companion Reckon One book click the link below - Payroll Premier upgrade - How to access your companion Reckon One book from Reckon Payroll 🔁

  • Saz02h
    Saz02h Member Posts: 45 Reckoner Reckoner

    It is still not working for us in reckon payroll


    can you please send thru instructions how to print that report in the book. where is it located?

  • Saz02h
    Saz02h Member Posts: 45 Reckoner Reckoner

    its ok i have worked it out. any word when it will be fixed in payroll side of things

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,456 Reckon Community Manager Community Manager

    Great work @Saz02h, the fix for this shouldn't too far off. A fix has been developed yesterday and just going through testing at the moment.

    If that goes well then we'll push it through to Reckon Payroll shortly after. I'll keep you posted as soon as I get confirmation that its live 🙂

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,456 Reckon Community Manager Community Manager

    Hi @Saz02h

    Just looping back on this one. The issue with exporting reports is now resolved and you'll be able to export reports from Reckon Payroll normally.

    Let me know if you still have any trouble with it though.

    Thanks for your patience and apologies for the hassle it caused.