Pay Run error Journal transaction(s) must be entered
Trying to do my first pay run, and getting this error when I try to finalise the pay run.
I don't need it to create the journals, so have turned that option to automatically create them off, but still getting this error.
I've shared the book with support.
Comments
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Hi @mbrettell
I have encounter this issue before. I deleted the payrun and recreate it again to resolve this issue.
Hope this helps,
Nick
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Thanks for commenting Nick, but I've tried that a few times, and always get that same error.
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Hi @mbrettell
I don't need it to create the journals, so have turned that option to automatically create them off, but still getting this error.
Just to clarify the above, do you mean you removed the account defaults from the Settings ➡️ General screen? (Example below)
If so, and you add selections to these fields does the error persist?
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I have those accounts set. I unticked the 'Automatic payroll payments', hoping that would mean it wouldn't need to try and create the journal transactions. The error still happens.
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I had a call with someone from Support on Friday - they were going to fix whatever the problem was and call me back, but never did so.
I'll follow up with them.
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