Cannot add new employee

G. Daniels
G. Daniels Member Posts: 44 Reckoner Reckoner
edited January 28 in Reckon Payroll

Hi guys. Hope someone can help me with this problem. I cannot add an employee's details. This pops up:

image.png


Employee details not saved

Super fund needs to be linked a super contact.

Checked the list of Supers on our system, I cannot find any information about this.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Morning @G. Daniels

    This error is usually related to the default super fund being modified or deleted.

    We've got a guide on this error including steps on how to resolve it below 👇

    https://help.reckon.com/article/09n03c3os1-superfund-needs-to-be-linked-to-super-contact-error#reckon_payroll


    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Reeta
    Reeta Reckon Staff Posts: 175 Reckon Staff

    Hi @G. Daniels ,

    If the problem persists even after following the steps in the guide, kindly send me a private message along with the book details.

    I'll be happy to assist you further.

    Kind regards,

    Reeta

  • G. Daniels
    G. Daniels Member Posts: 44 Reckoner Reckoner
    edited February 5

    Hi guys. Do I need to create default superannuation fund?

    image.png

    We've never created a default super fund. So this is something new to me.

    When we converted to the latest payroll (with the STP2) there wasn't any problem adding a new employee. It is only now that we have this problem.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hey @G. Daniels

    Yes, you'll need the default system super fund in your list of super funds. You would have had it previously but may have inadvertently modified it to something else/a different super fund.

    if you go to Settings ➡️ Super Funds do you see the Default Super Fund in your list? (example below)

    image.png


    If not, then just follow the steps in the help guide linked above and it'll solve this for you 🙂

    Let us know if you have any trouble.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • G. Daniels
    G. Daniels Member Posts: 44 Reckoner Reckoner

    This is our super fund list.

    Screenshot 2024-02-05 at 4.47.19 pm.jpg

    As you can see there is no Default Super Fund. It says on the procedure, have to choose the one with the most employees, which in out case is the Hostplus. But looking at the edit screen for this fund, there is no means to change the name (please see attached).

    Screenshot 2024-02-05 at 4.49.27 pm.jpg


  • G. Daniels
    G. Daniels Member Posts: 44 Reckoner Reckoner

    We physically added the Default Super Fund, and it is ok now to add a new employee. Thank you.

Categories