New employee leave not updating

I have added two new employees and notice their annual leave and personal leave is not updating even thought it is set up the same as all other staff.

Thoughts on why it is not updating automatically.

Thank you

Comments

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 92 Reckon Staff
    edited January 31

    Morning @lesley_9730541

    Can you please check if the Earning type that you created for those employees has the annual leave and personal leave accrual enabled. This can be checked as in the screenshot attached below -


    Regards

    Tanvi

  • lesley_9730541
    lesley_9730541 Member Posts: 52

    These settings are for all employees? and yes the new employees have the same as all other staff but for some reason there leave is not being accumulated - any other suggestions please?

    Thank you

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,190 Community Manager Community Manager

    Hi @lesley_9730541

    Do the two new employees have the annual and personal leave items assigned to them in their profile? ie. if you go their profile and select the Leave tab, do you see the items listed there? Example below.

    If you don't have the leave items assigned to the employee you can do so by selecting the Add Leave Entitlement option


    Are you using a custom annual and personal leave item or just the default items? Can you give us a bit more info on your setup, screenshots would be really helpful as well.


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  • lesley_9730541
    lesley_9730541 Member Posts: 52

    Yes - they are set up like the other staff - I have had to manually put in the leave hours after a pay run

    Annual leave balance

    1.860000 hours

    As of 02 Feb 2024

    Personal leave balance

    0.093300 hours

    As of 02 Feb 2024

    Add leave entitlementAnnual leave

    Edit

    Annual entitlement

    152 hours

    Accrual rate

    0.076923 per time worked

    Accrued when on leave

    Yes

    Leave start date

    23 Jan, 2024

    Leave loading

    17.5%

    Current balance

    1.860000 hours (As of 02 Feb 2024)

    Personal leave

    Edit

    Annual entitlement

    76 hours

    Accrual rate

    0.038462 per time worked

    Accrued when on leave

    Yes

    Leave start date

    23 Jan, 2024

    Current balance

    0.093300 hours (As of 02 Feb 2024)


    I didn't want to post a screen shot as it shows employees names etc


    Hope this helps

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,190 Community Manager Community Manager

    Are you using a custom annual and personal leave item or just the default items?

    I think we might need to take a closer look at your setup for these two employees and what's different about them in comparison to your other employees.

    Can you please give our support team a call when you have a chance and one of our tech's will be able to assist.


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