Unable to access book

System
System Member Posts: 259 Moderator Moderator
in Reckon Payroll
This discussion was created from comments split from: Reckon Accounts Hosted - Scheduled System Upgrade ℹ️.

Comments

  • Janine Attwood-Graham
    Janine Attwood-Graham Member Posts: 34 Reckoner Reckoner

    Hi Rav

    Just trying to log in today and this has come up......

    image.png

    Should I be worried? Upgrade starts tomorrow....

    Thanks

    Janine

  • Lucas
    Lucas Reckon Staff Posts: 299 Reckon Staff

    Hi @Janine Attwood-Graham,

    Are you scheduled to be migrated from Payroll Premier?

    Could you please provide more information in regard to your situation so I can assist, thank you.


    Speak soon,

    Lucas

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @Janine Attwood-Graham

    I've moved your reply over to its own post here as its not related to the Reckon Accounts Hosted system upgrade since you're using Reckon Payroll.


    Ok, just checking a few things off. If you logout and log back in, does the same thing occur?

    Also, I know this is going to sound silly but, are you logging into your correct/usual account? ie. are you signing in with your usual email address for Reckon Payroll?

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Janine Attwood-Graham
    Janine Attwood-Graham Member Posts: 34 Reckoner Reckoner

    Hi Rav

    Yes - have logged out and back in - using a different platform - Bing and Google.

    Nothing different used when logging in...... same email address and password

    Helppppppppp

  • Janine Attwood-Graham
    Janine Attwood-Graham Member Posts: 34 Reckoner Reckoner

    Some guy from Reckon did contact me a couple of weeks ago (1 March 24)..... but that was to get the discounted subscription for 6 months... and deactivate the I&L Solicitors payroll book not used since July 2022....

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Ok, I've just sent you a private message Janine, will need a little bit more info so if you could get back to me there that would be great.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

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