Country code error messages

Kiang
Kiang Member Posts: 9 Novice Member Novice Member
edited March 20 in Reckon Payroll

We had encountered below errors this month when submitting last couple of payruns. Could anyone please share how to solve the error below? Thank you.

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Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,549 Reckon Community Manager Community Manager

    Hi Kiang

    Which of those two error messages is the latest one received?

    Also, do you have any employees setup as a Working Holiday Maker or Foreign Resident? If so, do they have a Home Country specified in their profile?


    Have your previous submissions that include these specific employees been successful?

  • Kiang
    Kiang Member Posts: 9 Novice Member Novice Member

    Thanks Rav. Below is the latest received from the few errors.

    Yes, we have couple of WHM and they are set at Foreign Resident. Thanks for the highlight and will check it out. Will be in touch if can't get through after the changes.

    These two employees had been in last few payruns and there's no rejection from ATO.

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  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 342 Reckon Staff

    Hi @Kiang

    Please find the attached article for your reference - Single Touch Payroll Phase 2 Overview - Reckon Help and Support Centre. I hope it will be helpful.

    It has a list of Country Code, that are to be used for the WHM. Please check if there is any Code that requires some updates.


    And if the issue still persists, please feel free to share your email address (Portal Account) and Name of the book and I will take a closer look at that. You can message me directly with the requested information.


    Please let us know, how you went or if you need any further assistance. Thank you!


    Regards

    Tanvi

  • Kiang
    Kiang Member Posts: 9 Novice Member Novice Member

    Thanks Tanvi for your kind support too. Will be in touch if issue persist.

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