How do I track Support tickets raised with Reckon?

scottandalturner
scottandalturner Member Posts: 1 Novice Member Novice Member
in Reckon One

*New User* I've looked and looked and searched the knowledge base for information regarding Support Tickets, but I cannot find out how to see the status of Support Tickets raised with Reckon. I didn't even get an email from Reckon acknowledging that I'd logged a ticket. How do I know it's in the queue?

Answers

  • klaura
    klaura Reckon Staff Posts: 255 Reckon Staff
    edited April 8


    Hi scottandalturner,

    When you send us a support ticket, you usually receive an acknowledgement letter. Have you checked your spam folder? 

    You may also send me the email address you used via Privately Message so I can check it out here? When you click my profile name, you will see Message button.

    image.png

    Cheers,

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @scottandalturner

    Thanks for calling this out. We'll do a few checks on our end as you should have received a confirmation email with a case number etc.

    Can I just confirm, did you send through a support ticket online from our page HERE?

    If so, which product did you select from the dropdown list?

    image.png


    In regard to your specific ticket, I can see that one of our technicians, @Ageoftaxation is looking into this at the moment and has sent through a preliminary reply yesterday morning and will be in touch again today.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

Categories