How do I track Support tickets raised with Reckon?
*New User* I've looked and looked and searched the knowledge base for information regarding Support Tickets, but I cannot find out how to see the status of Support Tickets raised with Reckon. I didn't even get an email from Reckon acknowledging that I'd logged a ticket. How do I know it's in the queue?
Answers
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Hi scottandalturner,
When you send us a support ticket, you usually receive an acknowledgement letter. Have you checked your spam folder?
You may also send me the email address you used via Privately Message so I can check it out here? When you click my profile name, you will see Message button.
Cheers,
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Thanks for calling this out. We'll do a few checks on our end as you should have received a confirmation email with a case number etc.
Can I just confirm, did you send through a support ticket online from our page HERE?
If so, which product did you select from the dropdown list?
In regard to your specific ticket, I can see that one of our technicians, @Ageoftaxation is looking into this at the moment and has sent through a preliminary reply yesterday morning and will be in touch again today.
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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