Reckon Freezing
Could you advise why Reckon Hosted keeps freezing. I am having to close down the computer, to re connect. This is most frustrating.
Comments
-
Hi @agofarm,
Could you please confirm when Reckon Accounts Hosted is freezing by answering the following:
Does the session become stuck as in you need to end the session via control panel?
What task are you performing in the software, when it does freeze?
Does the web browser itself freeze or the Hosted environment?
Cheers,
Lucas
0 -
Hi Lucas
The program has become stuck, when I have been uploading Reports e.g. P & L., Entering times on the Employee timesheets, Sending Payslip emails.
I have tried to unlock usesing the Control Panel, but have found that I have had to go into Ctrl Alt Delete to cancel the program then begin again.
The web browser is fine, it seems to be the Hosted that is have the problem
thanks
Teresa
0 -
@agofarm Hi Teresa
What's happening on-screen when this occurs? Is there any error message or anything else going on during this?
Does this occur consistently or is it intermittent/random?
I know you mentioned the browser is ok but just as a test does the same behaviour occur if you login and use Hosted on a different browser?
More importantly, how large is your file and do you perform regular maintenance on your company file?
🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.
0 -
Hii @agofarm did you get any relief from the Reckon announcement? If yes then kindly tell me your experience. Because i'm also facing such problem. If your problem solve by their administrator. Then i post my problem because i don't wanna waste my time here...........
0 -
What exactly is the problem you are experiencing @Smithclark
1 -
Hi Dev Team,
I am experiencing my Reckon Accounts Enterprise screen freezing when I do invoices. I end up having to close down my computer and reboot. It's extremely annoying.
It's happened twice this week. Any idea why this is suddenly happening?
Thanks.
0
Categories
- All Categories
- 6.7K Accounts Hosted
- 16 📢 Reckon Accounts Hosted - Announcements
- 6K Reckon Accounts (Desktop)
- 8 📢 Reckon Accounts Desktop - Announcements
- 1.5K Reckon Payroll
- 35 📢 Reckon Payroll - Announcements
- 15 Reckon Payroll Help Videos 🎥
- 28 Reckon Mate App
- 2.6K Reckon One
- 11 📢 Reckon One - Announcements
- 12 Reckon Invoices App
- 22 Reckon Insights
- 99 Reckon API
- 308 Point of Sale
- 1.9K Personal Plus and Home & Business
- 74 About Reckon Community