logo printing as a black dot
Hi there
one of our LOGO on the invoice print as a black dot when we send it automatically from Reckon . but when we normally print it from reckon it shows as normal
Normal printing come as shown below
Comments
-
Hi @prasanna
I just need a bit of clarification on when and where this is occurring.
Does this occur when the invoice is printed after its sent via email from Reckon Accounts Hosted? ie. its being printed by the recipient of the invoice, is that correct?
Conversely, when you print the invoice directly from Reckon Accounts Hosted it prints correctly correct?
If you send the invoice to yourself from Hosted and then print it, does the same thing occur?
Also, is there anything unique or out of the ordinary about that specific image file? What is its file type?
🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.
0 -
Morning @prasanna
As @Rav mentioned, please provide us with more clarification on what's exactly is happening.
Along with that please try following the steps mentioned in the attached article for your reference - Logo is black when emailing an invoice - Reckon Help and Support Centre I am hoping this can be of any help to get this fixed. Please feel free to let us know for any concerns/issues. Thank you!
Regards
Tanvi
0 -
Thanks for quick Reply
answers to your question
Does this occur when the invoice is printed after its sent via email from Reckon Accounts Hosted- Yes
Conversely, when you print the invoice directly from Reckon Accounts Hosted it prints correctly correct? -Yes
If you send the invoice to yourself from Hosted and then print it, does the same thing occur?-Yes ., I have re-directed (invoices cced through customer card to our owned email address and get copies of all the emailed invoices to our own email inbox . this all has black dot )
Also, is there anything unique or out of the ordinary about that specific image file? What is its file type? jpeg
0
Categories
- All Categories
- 6.7K Accounts Hosted
- 16 📢 Reckon Accounts Hosted - Announcements
- 6K Reckon Accounts (Desktop)
- 8 📢 Reckon Accounts Desktop - Announcements
- 1.5K Reckon Payroll
- 35 📢 Reckon Payroll - Announcements
- 15 Reckon Payroll Help Videos 🎥
- 28 Reckon Mate App
- 2.6K Reckon One
- 11 📢 Reckon One - Announcements
- 12 Reckon Invoices App
- 22 Reckon Insights
- 99 Reckon API
- 308 Point of Sale
- 1.9K Personal Plus and Home & Business
- 74 About Reckon Community