Novatti payments not working

Anita_8363986
Anita_8363986 Member Posts: 41 Reckoner Reckoner
in Reckon One

Hi, I just noticed today that Novatti payments are not working. You can click on the payment option (credit card) but then there is no ability to add card details to make the payment.

I had the same issue back in February.

Last time there was an issue, it took over a week to be sorted. I really need to have this payment option back on line as soon as possible.

Please get in touch.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @Anita_8363986

    Sorry to hear you've run into an issue with your Novatti Payment service. Can I just confirm whether you have already sent through a ticket for this? If so, can I grab the ticket number please?

    Cheers

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Anita_8363986
    Anita_8363986 Member Posts: 41 Reckoner Reckoner

    Hi Rav,

    I have emailed them but an hour and a half ago and not received any response. Normally they aknowledge an email quickly.

    Unfortunately last time this happened, after I contacted Novatti, getting a solution was very slow. It took at least 7 days. It only seemed to speed up after contacting Reckon.

    As this payment option is offered by Reckon, I would like Reckon to take a look. I just cannot afford to have this offline again like last time for so long.

  • Anita_8363986
    Anita_8363986 Member Posts: 41 Reckoner Reckoner

    Hi Rav,

    Here is a number they've just given me.

    NPS-13522

    Also, here is a payment link:

    https://reckon.novattipayments.com/?bookId=22273041-f16c-430e-935e-301753a9af93&invoiceId=b7b3bf00-324e-4524-a743-d69af411ea81

    Thanks

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Thanks for this Anita, let me speak with the Novatti team and ask them to get your ticket looked at ASAP.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Anita_8363986
    Anita_8363986 Member Posts: 41 Reckoner Reckoner

    thank you. They’ve said they’re investigating but I’d really like it sorted today. Please keep me updated.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @Anita_8363986

    The Novatti team have let me know the issue has been resolved and they've been in touch with you.

    Can I just confirm all is working ok for you now?

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Anita_8363986
    Anita_8363986 Member Posts: 41 Reckoner Reckoner

    hi Rav,

    Yes it seems to be working again.

    Very happy it is back on track quickly.

    Many thanks,

    Anita

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