Cannot open Home & Business

System
System Member Posts: 259 Moderator Moderator
in Personal Plus and Home & Business
This discussion was created from comments split from: Help needed please.

Comments

  • 392169
    392169 Member Posts: 8 Novice Member Novice Member

    At this stage I cannot keep my business up to date and help is not forthcoming, what a mess.

  • Kris_Williams
    Kris_Williams Member Posts: 3,702 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    what is the problem and what kind of help are you looking for?

  • 392169
    392169 Member Posts: 8 Novice Member Novice Member

    I have a home and business program that has been working for about 20 years now and when I wanted to input this week there is a screen (Test) that I have never seen before and I cannot open my program. Very frustrating and time wasting, I am over eighty now and do not need this hassle.

  • 392169
    392169 Member Posts: 8 Novice Member Novice Member

    My preference is for phone help.

  • Kris_Williams
    Kris_Williams Member Posts: 3,702 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    you will have to ring the helpline, but can you post a screenshot of the screen you are referring to?

  • 392169
    392169 Member Posts: 8 Novice Member Novice Member

    How do I post a screen shot ?

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @392169

    There are instructions on how to post a screenshot here - How do I add a screenshot to my post?

    When you say there is a screen (test) that appears when opening your software, what does that mean exactly? What is the message that appears on-screen, if any?

    What troubleshooting has been completed so far? Which edition of Home & Business are you running and what operating system are you running on your PC?

    If you can provide detailed and specific information it'll give us a better idea of what's happening so we can try and assist.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,372 Personal Range Elite Expert Personal Range Expert

    give me a call and I will sort it

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • 392169
    392169 Member Posts: 8 Novice Member Novice Member
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    This is all I have on my home and business account, a mess that I can' get rid of.

  • 392169
    392169 Member Posts: 8 Novice Member Novice Member

    I was asked to provide the information previous message, but there has been no communication.

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,372 Personal Range Elite Expert Personal Range Expert

    Not sure what you are trying to show here

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • 392169
    392169 Member Posts: 8 Novice Member Novice Member

    I have had Quicken now for about twenty years, when I wanted to enter a couple of months of transactions in last week all I have on my screen is what you have seen this am. I just want to return to what I had so that I can get on with my life. The only other option that I can see is to get another provider, I'm reluctant to do that as at my age (It would be a new thing to learn) 82. Can you help?

  • 392169
    392169 Member Posts: 8 Novice Member Novice Member

    Gerry id 6376

    See your and my reply above. John

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,372 Personal Range Elite Expert Personal Range Expert

    Give me a call and i will log in and see what's happening.

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

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