Cannot open any Icons on my home page of Reckon Accounts Hosted ? How do I fix ?

PEARAT

Have been able to loggin and open Reckon Hosted but cannot open any of the icons on the home page to do anything further? Why? Any suggestions?

Nickiu

Hi @PEARAT,

When you click on the icons what URL did it redirect you to?

Thanks,

Nick

Tanvi_kataria

Hi @PEARAT

It doesn't seem to be any specific issue like that. If you can please, try the following-

• Try a different browser (It could be related to browser issue)
• Clear cache and browsing history and try again
• Try disconnecting the sessions and logging-off all the remote-sessions and try again.

Please let us for any concerns. Thank you!

Regards

Tanvi

Kris_Williams

instead of using the icons what happens if you click on the words, like banking, reconcile, or customers - create invoice?

PEARAT

Nothing doesn't go anywhere

Rav

Hi @PEARAT

Check if there is a prompt/window open in the background that is awaiting action. Try pressing Alt and Page Down or Alt and Page Up buttons to bring any windows in the background to the foreground.

Failing that, does this behaviour persist after you close down the file using File ➡️ Exit and log off the active session in Hosted's control panel before relaunching the file?

PEARAT

Thank you problem resolved.

Rav

Glad to hear its sorted @PEARAT

Just out of curiousity, which of the above suggestions solved the problem?