Cannot open any Icons on my home page of Reckon Accounts Hosted ? How do I fix ?

PEARAT
PEARAT Member Posts: 4 Novice Member Novice Member
in Accounts Hosted

Have been able to loggin and open Reckon Hosted but cannot open any of the icons on the home page to do anything further? Why? Any suggestions?

Answers

  • Nickiu
    Nickiu Reckon Staff Posts: 130 Reckon Staff

    Hi @PEARAT,

    When you click on the icons what URL did it redirect you to?

    Thanks,

    Nick

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 273 Reckon Staff

    Hi @PEARAT

    It doesn't seem to be any specific issue like that. If you can please, try the following-

    • Try a different browser (It could be related to browser issue)
    • Clear cache and browsing history and try again
    • Try disconnecting the sessions and logging-off all the remote-sessions and try again.

    Please let us for any concerns. Thank you!

    Regards

    Tanvi

  • Kris_Williams
    Kris_Williams Member Posts: 3,576 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    instead of using the icons what happens if you click on the words, like banking, reconcile, or customers - create invoice?

  • PEARAT
    PEARAT Member Posts: 4 Novice Member Novice Member

    Nothing doesn't go anywhere

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,209 Reckon Community Manager Community Manager

    Hi @PEARAT

    Check if there is a prompt/window open in the background that is awaiting action. Try pressing Alt and Page Down or Alt and Page Up buttons to bring any windows in the background to the foreground.

    Failing that, does this behaviour persist after you close down the file using File ➡️ Exit and log off the active session in Hosted's control panel before relaunching the file?

    Reckon.png

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  • PEARAT
    PEARAT Member Posts: 4 Novice Member Novice Member

    Thank you problem resolved.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,209 Reckon Community Manager Community Manager

    Glad to hear its sorted @PEARAT

    Just out of curiousity, which of the above suggestions solved the problem?

    Reckon.png

    🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.

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