Imported Bank Transactions no longer showing details and some are being duplicated

Question

I just noticed that for the last couple of days our bank transactions which are automatically imported into Reckon (Banking - Bank Transactions) are no longer displaying anything under the "Description" column (eg where the depositors name and remarks etc use to be displayed).

Also some of our bank transactions are now also been duplicated in the Reckon Bank Transactions?

Seems weird as it has worked perfectly for the last couple of years.

Any advice would be much appreciated thanks!

Rav · Answer

Hi again @Goody63

I've just heard back from the team who have advised this should now be resolved.

Can you please confirm if any transactions that come through from this afternoon onwards show the correct description information as it did previously.

Rav · Answer

Thanks for confirming @Goody63

I've just spoken with the product team and we're looking into this at the moment. It seems isolated to transactions from Westpac at this stage and the team are investigating.

I'll keep you posted on this as soon as I have more info.

Goody63 · Answer

Hi Rav

Thanks for your reply.

It's Westpac.

Nothing else has come through yet (even though we have had some more bank transactions).

Hopefully something else will come through tomorrow and I will let you know.