Unable to submit to ATO - something went wrong error?
I've recently added Reckon Payroll to my account and have been unable to submit to ATO. Each time I've tried to submit a payrun to the ATO it comes up with the "Something went wrong" error.
I've reviewed the pay codes, employee details (including phone number and TFN)
I've also tried on different browsers
Any other ideas?
Answers
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Hi @jpay
Does this error only appear after you attempt to send through the STP submission or when you mark the pay run as paid?
Do all your pay items have an expense account assigned to them? You can check this by going to Settings ➡️ Pay Items
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I think we might need to take a closer look at the setup of your book and hopefully see if something looks out of place and/or missing that might be contributing to this.
I'm going to shoot through an access request to your book which will come through separately via email. Can you please grant access when you have a chance and let me know once it has been done 🙂
Cheers
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Hi @jpay
Just had a quick look and your Reckon One and Reckon Payroll book currently doesn't have a legal name or address details entered into the book settings.
In the first instance I'd recommend that you enter this information by opening your Reckon One book ➡️ click on Settings in the top right corner ➡️ Book Settings ➡️ Enter the legal name of your entity under General Details and the address in Legal and Physical Address
Once that is done click the Save button and then head back into Reckon Payroll and try sending through your submission again.
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Hi @jpay
The branch number for your ABN was missing in your book settings however this should be sorted for you now. If you access Reckon Payroll when you next get a chance it should load correctly.
Please ensure that you register your Software ID with the ATO and once that is done, confirm it has been registered in Reckon Payroll. Check out the steps below for full details 👇
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