Unable to submit to ATO - something went wrong error?

jpay

I've recently added Reckon Payroll to my account and have been unable to submit to ATO. Each time I've tried to submit a payrun to the ATO it comes up with the "Something went wrong" error.

I've reviewed the pay codes, employee details (including phone number and TFN)

I've also tried on different browsers

Any other ideas?

Rav

Hi @jpay

Does this error only appear after you attempt to send through the STP submission or when you mark the pay run as paid?

Do all your pay items have an expense account assigned to them? You can check this by going to Settings ➡️ Pay Items

jpay

Hi @Rav

This error only occurs when I click "submit to ATO", the mark as paid works fine

All of my pay items have an expense account assigned to them

Any other thoughts?

Rav

I think we might need to take a closer look at the setup of your book and hopefully see if something looks out of place and/or missing that might be contributing to this.

I'm going to shoot through an access request to your book which will come through separately via email. Can you please grant access when you have a chance and let me know once it has been done 🙂

Cheers

jpay

Hi @Rav

You should have access, let me know if it didn't work

Thanks!

Rav

Hi @jpay

Just had a quick look and your Reckon One and Reckon Payroll book currently doesn't have a legal name or address details entered into the book settings.

In the first instance I'd recommend that you enter this information by opening your Reckon One book ➡️ click on Settings in the top right corner ➡️ Book Settings ➡️ Enter the legal name of your entity under General Details and the address in Legal and Physical Address

Once that is done click the Save button and then head back into Reckon Payroll and try sending through your submission again.

jpay

Hi @Rav

Thanks for this, it appears this has worked, I now just need to register with the ATO

However now as I try to log into Reckon Payroll it asks me to set it up again.

Also requesting me to enter a book name, however I am unable to type in this cell

Rav

Hi @jpay

The branch number for your ABN was missing in your book settings however this should be sorted for you now. If you access Reckon Payroll when you next get a chance it should load correctly.

Please ensure that you register your Software ID with the ATO and once that is done, confirm it has been registered in Reckon Payroll. Check out the steps below for full details 👇

Where do I find my Software ID in Reckon Payroll?