EOFY submission error allowances

Saz02h
Saz02h Member Posts: 47 Reckoner Reckoner
in Reckon Payroll

i am getting this error

Other Allowance Type Description must be entered when Allowance Type Code "OD" is selectedOther Allowance Type Description must be entered when Allowance Type Code "OD" is selectedOther Allowance Type Description must be entered when Allowance Type Code "OD" is selectedOther Allowance Type Description must be entered when Allowance Type Code "OD" is selectedOther Allowance Type Description must be entered when Allowance Type Code "OD" is selected

when submitting my EOFY submission. can you please advise

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,370 Reckon Community Manager Community Manager

    Hi @Saz02h

    Have your previous submissions included an allowance item that has been setup as an Other-type allowance item? If so, were those submissions successful or did they also return this error?

    Secondly, if you're using an allowance item that is setup as Other, does it have a description entered in the setup of the item? Screenshot example below.

    The error response you've received mentions that a description must be entered for an Other-type allowance so I'd suggest checking this by going to Settings ➡️ Pay Items ➡️ Allowances.
    It know it states optional on the description field but I'd recommend entering a description if there isn't one already.

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  • Saz02h
    Saz02h Member Posts: 47 Reckoner Reckoner

    IMG_6771.JPG
    IMG_6772.JPG
    IMG_6773.JPG

    this is how i have them set up.

  • Saz02h
    Saz02h Member Posts: 47 Reckoner Reckoner

    hi @Rav

    any update on this?

    thanks in advance

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,370 Reckon Community Manager Community Manager

    Hi @Saz02h

    Have you previously used these allowance items in a previous pay run submission and if so, were those submissions successful?

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  • Saz02h
    Saz02h Member Posts: 47 Reckoner Reckoner
    edited July 4

    actually todays STP didn't go thru with the same error code although we have been sending all last financal year with no problems

  • Saz02h
    Saz02h Member Posts: 47 Reckoner Reckoner

    @Rav can you have someone log in and take a look as it is now affecting my weekly payroll and im not to sure why

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