Help! Other Allowance Type Description must be entered when Allowance Type Code "OD" is selected

Kobrien
Kobrien Member Posts: 2 Novice Member Novice Member
edited July 3 in Reckon Payroll

I have processed the last two pay runs of the year (one weekly) and the other RESC and submitted to ATO. They have both come back with the message:

Submission has been rejected by the ATO

Please review the ATO's response below and make the necessary adjustment:Other Allowance Type Description must be entered when Allowance Type Code "OD" is selected Other Allowance Type Description must be entered when Allowance Type Code "OD" is selected

The weekly pay had allowances; the other did not.

I have contacted technical support and they advised me to delete these pay runs and resubmit.

I have redone the weekly pay run with NO allowances and it has still been rejected.

I have contacted technical support and keep getting disconnected due to terrible phone lines.

Please can somebody offer me some assistance as I need to finalise EOY.

Note; We tried with technical support to disable the allowance and create another one without any success.

I have also contacted the ATO and they have advised it is a Reckon issue.

Has anyone else had this issue????????????

Thanks

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @Kobrien

    Were your previous pay run submissions prior to these latest two successful? If so, did those prior submissions include an allowance item that has been setup as an Other-type allowance item?

    Just looking to determine what is different about these two particular pay runs that may be contributing to this rejection response from the ATO.

    Secondly, if you're using an allowance item that is setup as Other, does it have a description entered in the setup of the item? Screenshot example below.

    The error response you've received mentions that a description must be entered for an Other allowance type so I'd suggest checking this by going to Settings ➡️ Pay Items ➡️ Allowances.
    It know it states optional on the description field but I'd recommend entering a description if there isn't one already.

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  • Kobrien
    Kobrien Member Posts: 2 Novice Member Novice Member

    Hi Rav

    Thank you for your response.

    All previous pay runs for the year with the same allowances have been successful.

    One unsuccessful pay run had no allowances at all, just the total amount going to RESC/Salary sacrifice. But came up with the allowance error.

    The other failed weekly pay run had a car allowance classed as "other" with a description.

    This same allowance was used in a fortnightly pay run the same day - The f/n pay run was successful.

    Cheers

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