Initial YTD for terminated employee disappear

Patrick_8319167
Patrick_8319167 Member Posts: 38 Reckoner Reckoner
in Reckon Payroll

I create an employee who are terminated prior to Payroll Premier merge to Reckon Payroll.

I input the FY23-24 Initial YTD, and Save & continue.

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After I input everything and saved. When I came back to check, I find that the initial YTD disappeared:

image.png

Does anyone know how to fix this issue? I have input the initial YTD figures for this employee few time already.

Many thanks

Regards

Patrick

Answers

  • Patrick_8319167
    Patrick_8319167 Member Posts: 38 Reckoner Reckoner

    After I closed Reckon payroll and open it again, then it is fixed.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @Patrick_8319167

    This sounds like a strange one 🤔

    So after you logged out of Reckon Payroll and then went back in, the balances you've entered into the initial YTD are 'sticking'?

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Patrick_8319167
    Patrick_8319167 Member Posts: 38 Reckoner Reckoner

    Hi Rav,

    Yes, but the balance appears 4 times because I have tried to input 4 times - there are 4 normal hours, 4 transport allowance, 4 PAYG and 4 superannaution in Inital YTD balance when I went back. Then I deleted three of them.

    Regards

    Patrick

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