EOFY Submission Error Status

Ben Loke
Ben Loke Member Posts: 26 Reckoner Reckoner
in Reckon Payroll

Hi I'm not sure why out EOFY final STP declaration keeps coming back with an error.

All payrun statuses for the year are green and good and the totals match up however everytime we submit it, it comes back with an error?

Any ideas why?

And I cannot find anywhere to access and save our employee EOFY payment summaries to send to my employees in Reckon Payroll. Is this something we can still do using Reckon Payroll?

Thanks
Ben

Screenshot 2024-07-12 at 11.56.13.png

Screenshot 2024-07-12 at 11.56.27.png

Comments

  • Lucas
    Lucas Reckon Staff Posts: 297 Reckon Staff

    Hi @Ben Loke,

    Could you please navigate to the STP compliance section and select EOFY in the tab next to pay runs and updates:

    image.png

    After that, please copy a screenshot of the error from the EOFY submission and I will try my best to investigate what is causing it for you.

    Thank you and speak soon.

    Cheers,

    Lucas

  • Ben Loke
    Ben Loke Member Posts: 26 Reckoner Reckoner

    Thanks Lucas, see attached screenshot

    Screenshot 2024-07-12 at 12.12.53.png

  • Ben Loke
    Ben Loke Member Posts: 26 Reckoner Reckoner
    image.png

    Ok ay I just looked at the error. I think its to do with one of my employees that moved back home to Argentina?

    Do I need to leave their Australian address in his contacts?

  • Ben Loke
    Ben Loke Member Posts: 26 Reckoner Reckoner

    I have reverted his address and resubmitted and will see if it goes through.

  • Lucas
    Lucas Reckon Staff Posts: 297 Reckon Staff

    Hi @Ben Loke,

    Yes, it's most likely to do with the address being in a different country and should be hopefully resolved by you reverting back.

    If it does not, please let me know in the next hour. Thank you.

    Cheers,

    Lucas

  • Ben Loke
    Ben Loke Member Posts: 26 Reckoner Reckoner

    No worries thanks Lucas. I resubmitted and its saying Pending rather than error so I will check the status again shortly.

    cheers,

    Ben

  • Ben Loke
    Ben Loke Member Posts: 26 Reckoner Reckoner

    Just checked and it has gone through, many thanks Ben

  • Ben Loke
    Ben Loke Member Posts: 26 Reckoner Reckoner

    Hey Lucas,

    Do you know where to access and save our employee EOFY payment summaries to send to my employees in Reckon Payroll. Use to be able to email them our of Reckon One but can't seem to find that option in Payroll?

    Cheers,

    Ben

  • Lucas
    Lucas Reckon Staff Posts: 297 Reckon Staff

    Hi @Ben Loke,

    Unfortunately, we don't have that option anymore for the EOFY, but I can definitely suggestion that to our development team. I'm happy that you managed to get the employee fixed with the STP submission.

    I can suggest sending off the last pay run and they can see the year-to-date values on it there.

    Thank you and speak soon.

    Cheers,

    Lucas

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,549 Reckon Community Manager Community Manager

    Hi @Ben Loke

    Just jumping in to provide some context.

    As you've noted Payment Summaries are not available in Reckon Payroll. They were replaced by income statements in an employee's MyGov account when STP first rolled out back in 2018 and while they were accessible for a period of time after this, now that STP Phase 2 has taken effect they will no longer show accurate information as the updated reporting requirements under Phase 2 were not part of the old payment summary method, as such they are not available in Reckon Payroll.

    I'll add a link to one of our recent #TipTuesday posts below and while its related to the Reckon Accounts software rather than Reckon Payroll, the underlying info still relates - #TipTuesday: Why payment summaries are obsolete with STP Phase 2

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