Waiting for a resolution from a technical error

Mar1403
Mar1403 Member Posts: 6 Reckoner Reckoner
edited July 2024 in Reckon Payroll

I'm facing Tech error for EOFY and waited two weeks and still unable to resolve. anyone facing same issue?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    Hi @Mar1403

    Can you provide some more detailed and specific information on this.

    What is the technical error you're referring to? Is it currently being looked at by our teams and if so, what is the case number for it?

  • Mar1403
    Mar1403 Member Posts: 6 Reckoner Reckoner

    Error from YTD carried from before. and the system doesn't allow me edit YTD.

    email from Prashant - My backend team is still working on it. Please give us some time to fix it. I will inform you once I get an update from their side. I hope to provide you with an outcome as soon as possible.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    Thanks for that @Mar1403

    I can see the support team have raised an escalation for our product development team to investigate what's happening with your initial YTD screen. I don't see a great deal of further detail on the ticket at this stage so let me follow up with our team to see where things are at and hopefully get things moving along.

  • Mar1403
    Mar1403 Member Posts: 6 Reckoner Reckoner

    Thank you Rav. may look at manually delete the $46K and I can submit EOFY report to ATO as report is due today.

  • Mar1403
    Mar1403 Member Posts: 6 Reckoner Reckoner

    Hi Rav, any update on my case? I waited over three weeks and need submit EOFY report to ATO.

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