Reckon Desktop 2023 Licence Refresh

Stacey_6976885
Stacey_6976885 Member Posts: 57 Reckoner Reckoner
in Accounts Hosted

I have paid for my yearly licence, am I able to refresh my licence for Reckon Desktop 2023 without upgrading. I know in previous year's I have only had to upgrade every two years. As I don't use the payroll through Desktop, it is not necessary for me to upgrade every year.

Answers

  • Unknown
    Unknown
    This content has been removed.
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,608 Reckon Community Manager Community Manager

    Hi @Stacey_6976885

    I've just had a quick chat with the Customer Service team and it looks like you already have the 2024 edition of Reckon Accounts available to you in existing subscription ie. its already available for you to download as part of your existing/current subscription.

    Even though you may not be using payroll through Reckon Accounts Desktop, I'd still recommend upgrading to the new 2024 version as it contains improvements to existing functionality along with bug fixes as well, more info HERE.

    If you're not ready to upgrade then please give our Customer Service team a call on 1800 732 566 for a chat around your existing 2023 version.

  • Stacey_6976885
    Stacey_6976885 Member Posts: 57 Reckoner Reckoner

    Thanks Rav,

    Talked to Sales they were able to help

  • Stacey_6976885
    Stacey_6976885 Member Posts: 57 Reckoner Reckoner

    Hi Rav,

    I received an email saying that I am unable to refresh my 2023 version of Desktop Reckon Accounts after 1st October. Do you know if an extension of that date is possible? We will be installing a new server in the future, and I would rather wait until that happens then install 2024 version. In the past we were always able to refresh for two years. What would have changed?

  • Unknown
    Unknown
    edited September 12
    This content has been removed.
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,608 Reckon Community Manager Community Manager

    Hi @Stacey_6976885

    I've checked in with the Customer Service team and unfortunately, that October 1 date cannot be extended. You'll need to upgrade to the 2024 edition which is already available to you as part of your subscription prior to that date.

    The current versions contain improvements to existing functionality along with bug fixes as well so its recommended that all our Reckon Accounts users are on the latest version of the software as soon as possible.

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