STP working but info not being provided to employee ...
All the indicators we can see (including at the ATO) show that STP connection is fine. Reports are going through to the ATO. BUT - the employee data doesn't go anywhere once the ATO receives it. The employee's tax file number is correct, but it's just not happening for us. Has anyone seen this before? How did you fix it?
Answers
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Hi @Simon Clark
When you say, " the employee data doesn't go anywhere once the ATO receives it". Do you mean that you can't see the reports sent to ATO in Reckon GovConnect?
If this is not something, can you please explain it in a bit more details. Thank you!Regards
Tanvi
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The ATO can see the info coming in, and the employer's page on OSfA shows the STP filings. But the employee cannot see any wages data via MyGov, and the employee's tax agent cannot see any income information. It is not just for the EOFY finalisation - there is nothing there for the whole year.
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you have double checked their TFN’s no doubt
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Oh yes. And name. ATO could see that the info was correct, but it just didn't go through to where it should.
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Hi @Simon Clark
There's an older post that sounds quite similar to the situation you've outlined which I'll link HERE. In that case, it sounded like an issue at the ATO end which required escalation on their part so that might be something to consider.
I know its been covered in this post already, but I'll just reinforce that its crucial for employee information, in particular names, DOB, and TFN to be valid to the specific individual but it sounds like that's already been checked over.
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Is this happening for all your employees or just specific ones ?
Have their employee numbers ever been changed ? 🤔
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Thank you for responses, @Rav and @Acctd4.
There is only one employee, and he is the son of the employer, so the DOB should be correct - but I will get them to check that one - that's the only thing I didn't get them to double-check. Don't know if employee number has changed - was that an optional item in STP1 but mandatory in STP2? If so, it might have happened then. If that has happened, what would be the fix?
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there was no option to change the employee number, it would have been intentional and only changeable in the employee details. I also think it’s a necessary box when entering employee details, so should have been there from original setup.
I had the same thing happen last year, one of a dozen employees only. The ATO could see the lodgement but it didn’t flow through to employee's MyGov
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@Kris_Williams - what was the solution?
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nothing to do with Reckon, don’t know what ATO did to fix it
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yeah, that's what I suspected, but after wasting ages yesterday the ATO sent me back to the software. Given that my client is complying with the law, and his only employee is his son, I'm thinking to just print out a report from payroll for the son to give to his tax agent, with our explanation as to what has happened.
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I think that’s what happened with my employee, the owner spent considerable time on the phone to ATO
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Reckon Staff 
