Annual and Personal leave not accruing

Question

Good Afternoon,

Our pay runs for the current financial year seem to not be accruing Annual leave and personal leave. Last year they accrued correctly but all my pay runs for this year have not accrued i have had to manually update the accruals.

All the employee's details are still the same as last year.

If I could get some advice please?

Many thanks, kind Regards

Emily.

Rav · Answer

Apologies for not getting back to you earlier @Emily 182, was away for a couple of weeks so have been a bit all over the place in trying to catch up, sorry about that!

Is this occurring on all employees that you include in a pay run or just some/selected employees?

Are the pay runs in which leave hasn't accrued on future dated? ie. has the pay date of those pay runs passed in reality? I'm assuming so but just want to confirm.

I think we might need to take a closer look at your book and if need be get our product dev team to investigate as well. I'm going to shoot through an access request to your book which will come through separately as an email, can you please grant access when you have a chance.

Emily 182 · Answer

Hi Rav @Rav

Just following up on my above query if i can get some help please as I'm still having this issue with my payruns. Since my first post i have had staff take personal leave and the hours taken are not deducting from their leave entitlements, still have to add and deduct manually.

Many thanks - Kind Regards Emily.

Emily 182 · Answer

Hi Rav, thankyou for your reply.

I just checked, i am using the default Annual leave and Personal Leave pay items. (we came over from payroll premier last year) I am using a pay item i think was created from when we were in payroll premier we call our ordinary hours, normal hours. The pay item was a payroll premier one.

I had a look at the maximum accumulation and the figure is 0.00 for both A/L and P/L

I have done three pay runs 2024/2025 year.

I am using all the same pay items as last financial year.