Logging into the Reckon Portal and it says MFA not set up

Annette_8328831
Annette_8328831 Member Posts: 29 Reckoner Reckoner
in Accounts Hosted

I am trying to receive a code to log in to the portal and lodge stp but it's saying MFA not set up. I have been set up with MFA for years. I entered my recovery code but it says I have to set up MFA - same problem - not receiving code. I tried turning on/off flight mode as previously recommended but no change.

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  • Lucas
    Lucas Reckon Staff Posts: 271 Reckon Staff

    Hi @Annette_8328831,

    Currently we are investigating this issue at the moment and hope to have it resolved as soon as possible. I do apologise for the inconvenience, and I can guarantee you this is a top priority for us to allow you access again.

    Thank you and speak soon.

    Cheers,

    Lucas

  • Annette_8328831
    Annette_8328831 Member Posts: 29 Reckoner Reckoner

    Thank you for your help @Lucas. I look forward to hearing from you soon.

  • Lucas
    Lucas Reckon Staff Posts: 271 Reckon Staff

    You're very welcome!

  • Charley
    Charley Member Posts: 549 Reckon Star Reckon Star

    I just logged in with no problem

  • Annette_8328831
    Annette_8328831 Member Posts: 29 Reckoner Reckoner

    Thank you @Charley, the issue has been resolved by Reckon.

  • VanessaDawson
    VanessaDawson Member Posts: 2 Novice Member Novice Member

    Hi,

    As with everyone else I couldn't get into the STP portal yesterday.

    This morning I get the Authenticator code and get in but the page is just spooling and goes no futher.

    "Loading Company Data"

    Can someone please help.

  • VanessaDawson
    VanessaDawson Member Posts: 2 Novice Member Novice Member

    Working now, shut everything down and now works

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