Logging into the Reckon Portal and it says MFA not set up
I am trying to receive a code to log in to the portal and lodge stp but it's saying MFA not set up. I have been set up with MFA for years. I entered my recovery code but it says I have to set up MFA - same problem - not receiving code. I tried turning on/off flight mode as previously recommended but no change.
Comments
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Hi @Annette_8328831,
Currently we are investigating this issue at the moment and hope to have it resolved as soon as possible. I do apologise for the inconvenience, and I can guarantee you this is a top priority for us to allow you access again.
Thank you and speak soon.
Cheers,
Lucas
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Thank you for your help @Lucas. I look forward to hearing from you soon.
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You're very welcome!
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I just logged in with no problem
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Thank you @Charley, the issue has been resolved by Reckon.
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Hi,
As with everyone else I couldn't get into the STP portal yesterday.
This morning I get the Authenticator code and get in but the page is just spooling and goes no futher.
"Loading Company Data"
Can someone please help.
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Working now, shut everything down and now works
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