Error code 14147 07923 and shutting down after backup

Caron

Why does my Reckon file have an unrecoverable error code 14147 07923 and shut down after a backup

Alexis McKeown

Dear @Caron ,

Where is your backup located?

How did you receive/attain this backup?

Is Reckon Accounts locally (on C:\), or on a Networked location?

Kind regards,

Alexis McKeown

Reckon Senior Technical Support

Caron

Hi Alexis

The back up is on a memory stick.

I made the back up by selecting File, Save Copy or Backup

Reckon Accounts is on a networked server.

Regards Caron

Alexis McKeown

Dear @Caron ,

You will want to Cut or Copy your backup from the USB Stick to an easily-accessible location, like your Desktop, or a location that your networked computer can access without restriction.

From there, you will want to try restore the moved backup file.

If this fails, it's possible the backup file corrupted when being transferred to USB, or when the USB was ejected from the previous computer - in which case, you may want to attain a Portable Backup Copy, transferred either via USB or email.

Portable Backups are more suited for being transferred from machine to machine and less prone to crashing.

Kind regards,

Alexis McKeown

Reckon Senior Technical Support

Kris_Williams

Are you trying to restore the file or just asking about the error after a backup?. If the latter I would be inclined to backup to the local computer and see if you still get the error, and then copy to the USB

Caron

Hi Kris/Alexis

I am not trying to restore, I was just asking about the error.

I backed up to the PC and still got the error.

Kris_Williams

well that’s what I was interested in so unfortunately technical support will have to help with error messages

Datarec

Hi @Caron

How often do you create a backup of your company data file?

How many backup file sets do you keep and have available?

When / how long ago did you last backup successfully without experiencing the crashing problem?

When the backup process completes and creates the QBB file, the data file is re-opened.

When the file is re-opened one of the first things that gets checked is the Memorised Transaction List and any previously opened windows or reports are generated.

Your file may have a problem relating to damaged Memorised Transaction records or problem with a report that was last opened prior to the backup being created.

Confirm whether you are able to successfully view your Memorised Transaction List without experiencing a crash.

Edit your company data file Preference and as a test, turn off the "Remember Desktop" option.

Then try making a backup again to see if the same crash still occurs.

When you are making a backup, do you enable the 'Complete verification' option?

https://help.reckon.com/article/j10lb8yftw-how-to-create-a-backup-qbb-in-reckon-accounts-business-range-accounting-plus-premier-enterprise-desktop-with-complete-verification

If you are not enabling complete verification, we recommend that you make use of the built-in file integrity checking function of the Reckon Accounts software.

1. Perform a Rebuild Data operation

DATA RECOVERY: How to perform a data file rebuild (Rebuild Data) in Reckon Accounts business range (Desktop)

2. Perform a Verify Data operation

DATA RECOVERY: How to perform a data file verification (Verify Data) in Reckon Accounts business range (Desktop)

3. Perform a second Rebuild Data operation to resolve any issues detected during the verify operation (optional)

DATA RECOVERY: How to perform a data file rebuild (Rebuild Data) in Reckon Accounts business range (Desktop)

4. Perform a second Verify Data operation to confirm if there are any other issue still indicated in the QBWIN.LOG

DATA RECOVERY: How to perform a data file verification (Verify Data) in Reckon Accounts business range (Desktop)

Review the resulting QBWIN.LOG file that shows the results of the Verify and Rebuild data operations.

https://community.reckon.com/discussion/6633862/how-do-i-find-the-qbwin-log-error-log-in-reckon-accounts-desktop

If necessary, consult with a Technical Support Team member by contacting them for an over-the-phone consultation, providing them with a copy of the QBWIN.LOG file that resulted directly after you have performed the Verify and Rebuild operations.

If they find an issue they can escalate the case to the Data Recovery Team for further investigation.

Depending on the nature of the problem, if repairs are necessary, and depending on the extent and severity of the problem, fees may apply.

Caron

Thank you for your reply. I back up each data file at least once a month. The last time I backed up without the crashing was 2-3 months ago. I keep all my backups, I have them for the last 10 years. We don't use Memorised Transactions, but I am still able to open the List without crashing. I always use the complete verification option.

I don't believe it is a problem with an individual "file" because I run 5 different files in Reckon and the crashing happens in all 5 of them. So, I will hold off on doing the rebuilds until I hear from you again. If you think it is necessary to do it for each file, I will do so.

Datarec

Hi @Caron

Recommend that as a test, on the smallest of your files, perform a Verify, Rebuild and then one more Verify Data operation. Then immediately locate and get a copy of the QBWIN.LOG file.

Send that to us via a direct message so we can take a look.

Caron

I did the Verify, Rebuild and Verify on the smallest file as suggested. The QBWIN.LOG file is attached.

Reckon still crashed when I then did a back up of that file.

QBWin.log

Datarec

Hi @Caron

In the QBWIN.LOG you have provided, the Verify and Rebuild data does not show any errors that would explain why you are experiencing a crash.

What we can see is that your data file is on a server location.

Can you make a COPY of that small QBW file and place it on your local computer, in a folder location that your logged in Windows User account has full read/write access to, such as your Documents or Download folder.

Then rename the file to clearly indicate that it is just a copy for the purposes of testing the backup.

Open that copy of the data file using the installed Reckon Accounts software on that local computer.

Perform the normal backup operation as you normally do.

Confirm whether at the end of the backup process, that when the file is being re-opened whether you still experience a crash or not.

Caron

I'm not sure I have completely understood the above, but I followed as best I could, and the file still crashes.

Datarec

Hi @Caron

If the file crashes when it is located both on a local PC folder and when on a remote server folder, then that at least eliminates the file location as a contributing factor.

Recommend that you contact the Technical Support Team so they can create a new case and get a copy of your data file (the smallest one) so it can be escalated to the Data Recovery Team for further analysis.