Emails not sending

Kris_Williams
Kris_Williams Member Posts: 3,702 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
edited August 2024 in Reckon Accounts (Desktop)

I send payslips every week and cc to my email address, and all is perfect except for one employee. It actually goes to the same email address as it comes from as it is the owner’s payslip. I have also sent a couple of reports from Reckon and again cc to me. I receive them but he never does. His is a hotmail address. I can see the email in the log

image.png

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,615 Reckon Community Manager Community Manager

    Morning Kris 🙂

    Is this a new occurrence or have they never received emails to this particular email address?

    They're not being diverted to the spam folder in their Hotmail inbox by any chance are they?

    Could they perhaps try adding accountshosted@reckon.com as a safe sender in their email service and then test again to see if it comes through?

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Kris_Williams
    Kris_Williams Member Posts: 3,702 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    I don’t think they’ve ever received them, it wasn’t until I tried to send a report that I found out they weren’t going through. He has checked junk mail, I have also tried adding him as a cc along with my email and waiting to hear.

    I’ll try your suggestion, thanks

  • Kris_Williams
    Kris_Williams Member Posts: 3,702 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    @Rav FYI - adding email to safe senders list seems to have worked

Categories