Leave Liability report showing terminated employees

Kristy
Kristy Member Posts: 24 Reckoner Reckoner
in Reckon One

Hi. My Leave Balance and Accrual Value report is showing terminated employees. I did contact Reckon support about this back in early July, however, the response I got was "Please can you add the same leave which you are seeing in the report , in that employee's setting and Save. Then replace the balance with 0 and then save." I asked for clarification on which area to do this in and I still have not received a response to multiple follow up emails.

Can someone help please?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,378 Reckon Community Manager Community Manager

    Hey @Kristy

    I'm really sorry to hear we haven't got back to you in a timely manner about your existing case 😔

    Let me get one of our senior technicians to look at this and get in touch with you about it today.

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  • Nickiu
    Nickiu Reckon Staff Posts: 155 Reckon Staff

    Hi @Kristy,

    Sorry to hear that. By any chance, do you have a support ticket number?

    Thanks,

    Nick

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