Unrecoverable error after entering credit card into bills

Selina

Can anyone assist, I have entered credit card into bills into Reckon Hosted and when I try and go back into the transaction it comes up with an error Reckon accounts must be shut down report code 1668178290, called Reckon they did a data verification and still no luck and they advised to do rebuild data 3 times and see if that works which I have done and still no good.

So I have gone through all my bills for this account and so far have come up with 9 having the same error going back to 2013 (am still checking more).

Any assistance would be appreciated.

Nickiu

Hi @Selina,

To help us understand the background and more details of the issue.

When did the error occur?

Did it happen to any other company file?

When was the last time you go to transaction without experiencing a problem?

When was the last time you created a backup of your file at a time when there were no problems?

Thank you,

Nick

Selina

That is hard to answer as I don't always have to go back into a bill. So there has been errors going back to 2013 on this one bill account. I have not checked any other bills as that could take some time. So going back from today to 25.10.2013 there have been 9 bills I for this credit card that have come up with the same error. I can keep checking and go back until we started? So any recent back up is not going to help as this goes back to 2013 and maybe earlier.

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Nickiu

Once you have done the data verification, Can you please take a look at the QBWIN.LOG? This will give us a clue on what is going on with your file.

https://community.reckon.com/discussion/6633862/how-do-i-find-the-qbwin-log-error-log-in-reckon-accounts-desktop

Cheers.

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Kris_Williams

if these are old bills is the credit card still in use or inactive?

Selina

Hi Kris the credit card is still active and have been entering bills for this since 2004 to date. I have only gone back to 2013 at this stage and come up with 9 unrecoverable errors. Thanks

Kris_Williams

what exactly are you trying to do that requires you to go back into the old bill?

Selina

So when I enter the bill and put in the customer job I will tick that it is billable so when doing an invoice it will come up to be invoiced. This sometimes get missed so when I check unbilled costs and see that it has been billed I go back and untick the "billable" column. Which I tried to do the other day on one of the bills and then realised that a number of the bills have errors.

Kris_Williams

ok I understand, sorry I can’t help with the error

Some tips from a previous post

Easy to fix -  Delete Memorised Transaction in List and then delete Bill via Chart of accounts  -----Ctrl T (in Memorised Transaction List) then click 'Edit' in top line next to File. Then go to Chart of Accounts and find transaction and highlight and then Ctrl D and it's done.  Thanks for your help over the phone.

another one - but I think this one is suggesting you delete the bill and re-enter it

It just happened to me again - Here's the instructions from Tech Support

1. click on Chart of accounts

2. If it's a corrupt Bill open your A/C Payable

3. find transaction, click once to highlight and then CTRL D.  My thoughts to add - To be sure I think also  If you have used a CTRL T memorised transaction you should delete and re-enter it.

Selina

Thanks Kris appreciate it. I was trying to avoid having to delete at this point 9 bills and reentering as the are a lot of transaction in each bill and very time consuming. When on I go in through chart of accounts still unable to do anything. Anyway thank you. Seems to be an ongoing issue that needs to try and be looked at.

Kris_Williams

Have you got many memorised trnsactions, the first suggestion was to delete them.
If you do have to delete a large bill you could try memorising it first, then deleting, then using the memorised transaction to re-enter. But that’s right you can’t even get to the bill can you?

I think that other suggestion required you to find it in your accounts payable register and Ctrl D from there

Selina

I do have memorised transactions but unable to memorise it as soon as you click on the error comes up and each bill entered has different transactions

Kris_Williams

yes I realised your predicament as I was typing. But I was meaning to memorise each bill, one at a time, memorise, delete and re-enter from memorised then delete memorised. Repeat for each bill.

Sorry I have nothing else to suggest, hopefully Reckon can help

Selina

Thanks Kris, I am hoping Reckon can help. Have a great weekend.

Nickiu

@Selina

Do you have a support ticket with us? Can you do a Verify / Rebuild / Verify and download the verify_rebuild_data.log, verify_rebuild_data.log.old1, verify_rebuild_data.log.old2, etc to your local PC.

The logs will helps us to identify the issue.

https://community.reckon.com/discussion/7936450/how-to-verify-data-and-rebuild-data-for-a-company-data-file-in-reckon-accounts-hosted

Thanks,

Nick

Selina

Hi Nick I have done the re build 3 times as instructed by support 318017. thank

Nickiu

@Selina

Can you please download the logs file to your local pc?

1: Locate all files with file name "verify_rebuild_data" with any file extension
2: Download ALL files to the local computer
3: Based on the Date modified of the particular log file, it would contain the most recent verify/rebuild entries

Thanks,

Nick

Kris_Williams

you’re welcome Selina, you have a nice weekend too

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Selina

Hi Nickiu the last verify rebuild was from 16 September 2024 and has not changed anything? thanks

Nickiu

Hi @Selina,

I've private message you to gather more information. Please check on your inbox.

Thanks,

Nick

Nickiu

Hi @Selina,

I've received you DM and will contact you in the given time.

Speak soon!.

Nick

Nickiu

Hi @Selina,

As per our conversation earlier, Please let me know if you want any further assistant.

Cheers.

Nick