Sign in error
I can login via the Portal so looks like the upgrade is in place but I can't access any of the employee's error message is
Response not successful: Received status code 400
I have payroll tomorrow, any suggestions?
Thanks, Bernadette
Comments
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HI @727019
Can you please sign out of Reckon Payroll in full, use the Sign Out option in the top right corner and then close down your browser.
Log back in after a couple of minutes and see if it loads correctly for you.
Let me know how you get on.
Merry Christmas & Happy New Year everyone! 🎅🎆
I'm on leave from 23 December and back on deck again January 6th.
If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.
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Hi Rav,
I did all of the above but no change.
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Thanks for trying. I just checked out your book and the employee list seems to load up normally.
Can I get you to try a couple of other things;
- Open an incognito browser window and login to Reckon Payroll and check if the employee list loads successfully for you.
- Clear your browser cache and cookies and then log back in. Does the employee list load for you after this?
Merry Christmas & Happy New Year everyone! 🎅🎆
I'm on leave from 23 December and back on deck again January 6th.
If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.
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