Sign in error

727019
727019 Member Posts: 81 Reckoner Reckoner
in Reckon Payroll

I can login via the Portal so looks like the upgrade is in place but I can't access any of the employee's error message is

Response not successful: Received status code 400

I have payroll tomorrow, any suggestions?

Thanks, Bernadette

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,576 Reckon Community Manager Community Manager

    HI @727019

    Can you please sign out of Reckon Payroll in full, use the Sign Out option in the top right corner and then close down your browser.

    Log back in after a couple of minutes and see if it loads correctly for you.

    Let me know how you get on.

  • 727019
    727019 Member Posts: 81 Reckoner Reckoner

    Hi Rav,

    I did all of the above but no change.

  • klaura
    klaura Reckon Staff Posts: 247 Reckon Staff

    Hi 727019,

    Apologies if you are still having issue. Can you please try clearing your cache and cookies. If the issue persists, try opening Reckon Portal using the New Incognito Window.

    image.png

    I hope it helps.

    Best regards,

    Karren

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,576 Reckon Community Manager Community Manager

    Thanks for trying. I just checked out your book and the employee list seems to load up normally.

    Can I get you to try a couple of other things;

    • Open an incognito browser window and login to Reckon Payroll and check if the employee list loads successfully for you.
    • Clear your browser cache and cookies and then log back in. Does the employee list load for you after this?

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