Error message Reckon Payroll when trying to access Employee

Therese R
Therese R Member Posts: 91 Reckoner Reckoner
in Reckon Payroll

I am receiving the following message when trying to access Employees:

image.png

any suggestions as to why this is occurring?

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,576 Reckon Community Manager Community Manager

    Hi @Therese R

    Has this just started occurring for you today?

    Can you please clear your browser cache and cookies and then log back in to Reckon Payroll and confirm whether your employee list loads correctly.

    Alternatively, if you login to Reckon Payroll on an incognito browser window and see if the employee list loads up normally for you.

    Let me know how you get on.

  • Therese R
    Therese R Member Posts: 91 Reckoner Reckoner

    Thanks Rav - that worked.😊

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,576 Reckon Community Manager Community Manager

    Glad to hear that! 🙂

    Sing out if you run into any other trouble.

    Cheers!

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