TERMINATED STAFF NOT ARCHIVED AFTER FINAL PAY RUN

JEN
JEN Member Posts: 67 Reckoner Reckoner
in Reckon Payroll

Hi Team,

I recently had to terminate two of our staff members from Reckon Payroll.

I followed the prompts and ticked the box that asked "Archive employee once the pay run is marked as paid".

I checked under the STP compliance tab and can see that both employees details went through ok to the ATO as a final pay run.

However, I can see these employees are still in the active employees list with "Terminated" under their names and haven't been archived.

I need to know how to fix this as I need to do a pay run today.

Also, I would like to know why the employees weren't archived even though I ticked the box for this option.

Thanks

Comments

  • Jason_Z
    Jason_Z Reckon Staff Posts: 69 Reckon Staff

    Hi @JEN,

    In the Employee section, there's an option to archive an employee, which moves them to the 'Archived' status instead of keeping them active.

    I'm not quite sure why they weren't archived during the termination process. I might need to run some tests in my book first.

    image.png

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,576 Reckon Community Manager Community Manager

    Hi @JEN

    Thanks for calling this out. Can I just confirm whether archiving the employees from @Jason_Z's info above works for you on these two terminated employees OR does that also fail to archive them?

  • Lucas
    Lucas Reckon Staff Posts: 298 Reckon Staff

    Hi @JEN,

    I just completed some testing in my payroll test book and it seems that the archive employee option in the termination process is currently not working. I do apologise for this inconvenience and will raise it with development to get this fixed.

    Thank you and speak soon.

    Lucas

  • JEN
    JEN Member Posts: 67 Reckoner Reckoner
    edited October 8

    Hi @Jason_Z & Rav,

    I tried this morning to archiving one of the employees after I saw their details as outlined above (still in the active employees list, but listed as terminated). When I clicked on the OPTION button in the upper right-hand corner of the Reckon Payroll page and selected the "Archive employee".

    I got the following message:

    Their employment hasn't been terminated. Archiving the employee now will prevent you from adding them to new pay runs. Ensure all their pay runs are finalised before proceeding.

    Alternatively, you can terminate their employment and create a final pay run first before archiving the employee.

    I don't understand why I am getting this message as I have terminated their employment and their termination details are showing in the STP report they have a finalised pay run. It is marked SUCCESS.

  • JEN
    JEN Member Posts: 67 Reckoner Reckoner
    edited October 8
    https://community.reckon.com/discussion/comment/20649934#Comment_20649934

    Hi Lucas,

    Thanks for letting me know that the archive employee process isn't working at the moment.

    Now I know that it's a technical issue with Reckon.

    I will proceed with the pay run for today as normal then and just untick the two terminated employees in the list until problem is resolved.

  • Lucas
    Lucas Reckon Staff Posts: 298 Reckon Staff
    edited October 8

    Hi @JEN,

    You can manually archive these employees as demonstrated by @Jason_Z in the employee section of Payroll web by selecting options and clicking on Archive employee:

    image.png

    Thank you and speak soon.

    Lucas

  • JEN
    JEN Member Posts: 67 Reckoner Reckoner
    https://community.reckon.com/discussion/comment/20649943#Comment_20649943

    Hi Lucas,

    I will archive them now prior to doing the pay run today.

    Many thanks.

  • Lucas
    Lucas Reckon Staff Posts: 298 Reckon Staff

    Hi Jen,

    Awesome to hear, feel free to reach out in the future so we can try our best to assist you!

    Thank you and speak soon.

    Lucas

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