How do I change Branch code from 2 to 1.

LOlive
LOlive Member Posts: 7 Reckoner Reckoner
in Reckon Accounts (Desktop)

Hi there.

I am lodging the first STP for a company and have noticed that it shows the branch code as 002. It should be 001. It is Reckon Accounts - can anyone help? I have just rung and registered the software ID with the ATO.

Comments

  • Lucas
    Lucas Reckon Staff Posts: 299 Reckon Staff

    Hi @LOlive,

    Could you please go to company information by following the steps in these screenshots:

    image.png

    Now please change the Tax Rego ID on the end for the 3 digits to 001:

    image.png

    I hope this helps and if you require further assistance, please do not hesitate to reach out.

    Thank you and speak soon.

  • LOlive
    LOlive Member Posts: 7 Reckoner Reckoner
    edited October 2024

    when I go into reckon govconnect - GST Branch is still 2? and this message comes up when trying to upload

    image.png

  • Lucas
    Lucas Reckon Staff Posts: 299 Reckon Staff

    Hi @LOlive,

    Could you please answer the following questions:

    You just registered with the ATO for branch number 001?

    Have you previously registered within your Reckon Portal account the GovConnect entity for 001?

    We can check this for you if you direct message me the ABN and if there is not one registered for the branch. If there is, we may need to transfer that to you if you are the account holder of the ABN.

    Thank you and speak soon.

  • LOlive
    LOlive Member Posts: 7 Reckoner Reckoner

    how do I message you the ABN? This client had been using 1 software package for 2 businesses.

  • LOlive
    LOlive Member Posts: 7 Reckoner Reckoner

    and from what I understand, the software had not been registered with the ATO when I was talking to them. They then advised to use branch 1.

  • Jason_Z
    Jason_Z Reckon Staff Posts: 69 Reckon Staff
    edited October 2024

    Hi @LOlive,
    You may need to create a new GovConnect entity by adding a new product on the reckon portal. From there you can create a new GovConnect entity with the correct GST Branch.

    image.png

  • LOlive
    LOlive Member Posts: 7 Reckoner Reckoner
    edited October 2024

    nope that doesn't work either.

    image.png

    but this is what is registered - we need GST branch 1

    image.png

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,615 Reckon Community Manager Community Manager

    Hi @LOlive

    Thanks for all the info you've provided so far.

    Since you've tried to register branch 1 of your ABN but received the 'ABN already registered' error, it suggests its already been registered in GovConnect at some point previously. If you can't see it in the same spot as your existing branch 2 registration from your screenshot above, then its likely been registered under a different account to the one you're currently using.

    We'll need the ABN number to look at this further. If you can please provide it here that would be great.

    Alternatively, if you'd rather share this privately and we'll kick off a DM so we can grab that from you 🙂

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • LOlive
    LOlive Member Posts: 7 Reckoner Reckoner

    Email has now been sent with company details inc ABN

  • Jason_Z
    Jason_Z Reckon Staff Posts: 69 Reckon Staff

    Thanks for the details @LOlive.

    I've just taken a quick look and it looks like there was an issue with the branch 1 registration which was not allowing you re-create the GovConnect. It has now been cleared so can you please try registering branch 1 of your ABN again in GovConnect and let us know how it goes.

  • Jason_Z
    Jason_Z Reckon Staff Posts: 69 Reckon Staff

    Hey @LOlive,

    Just checking in to see if that issue has been resolved?

  • LOlive
    LOlive Member Posts: 7 Reckoner Reckoner

    Yes thank you - all working perfectly!

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