Estimates/invoices DOWNLOADING now before i Print

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Sonya Herbert
Sonya Herbert Member Posts: 115 Reckon Star Reckon Star
in Accounts Hosted

Today when i try to print an invoice/estimate - it is downloading the document first & then opening as a seperate PDF file, to then print - is there a setting changed that i don't know about? I have used FIREFOX browser for along time.

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  • Sonya Herbert
    Sonya Herbert Member Posts: 115 Reckon Star Reckon Star
    Answer ✓

    ALL GOOD - there was a setting in FIREFOX for pdf to go to default, instead of "open in firefox". all fixed now

Answers

  • Kris_Williams
    Kris_Williams Member Posts: 4,015 Reckon Hall of Famer Reckon Hall of Famer

    maybe Firefox did an update - I would look in the settings in there first

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,337 Reckon Community Manager Community Manager

    Hi @Sonya Herbert

    I don't use Firefox regularly myself but I've just tried it out this morning (screen recording example below) and it seems to be in-line with how it works on Google Chrome ie. the PDF generates in a separate tab which you can then print to your local printer.

    Is the below what you're experiencing in Firefox and if so, is that different to how its been previously?

    RAH Print - Firefox.gif
  • Sonya Herbert
    Sonya Herbert Member Posts: 115 Reckon Star Reckon Star

    that is different to how mine is operating. It'll download (icon at the top of reckon shows it's downloading) - and then the PDF opens into another browser all together to then print from. Above is how mine used to work. so not sure if someone has accidently changed settings on me or not.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,337 Reckon Community Manager Community Manager

    Great job in getting it sorted @Sonya Herbert and thanks for outlining the solution as well, I'm sure it'll come in handy for fellow Community members 👍

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