Can't login to payroll

727019
727019 Member Posts: 82 Reckoner Reckoner
in Reckon Payroll

Hi, anyone having issues logging in to payroll? I logged in this morning and it was all good now I am getting the message Access Denied you do not have permission to access this page?Any help would be greatly appreciated Thanks, Bernadette

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @727019

    Did this just start occurring right now? I'm going to shoot through an access request to your book so we can take a closer look.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • 727019
    727019 Member Posts: 82 Reckoner Reckoner

    Hi Rav, yes it did, I logged in earlier today with no problems

  • 727019
    727019 Member Posts: 82 Reckoner Reckoner

    I have just granted access to Support as requested

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Ok I've just sent you an access request to the book, it'll come through as a separate email to the registered email address that the book is under.

    Can you please grant access when you have a chance and let me know.

    Cheers

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Thanks for granting access @727019, I've just had a look and I can see what you're referring to.

    I know this isn't ideal and I do apologise but I can get you to try and access Reckon Payroll again in about 30 minutes and let me know if you're able to access it correctly. In the meantime, I'm going to report this to my product dev team for investigation.

    I'll also check recheck your book shortly to monitor.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • 727019
    727019 Member Posts: 82 Reckoner Reckoner

    Hi Rav, no worries I'll try again a bit later on thanks,

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi again @727019

    Access to your book should now be available again. Apologies for the hassle and please let me know if you run into any further trouble with it.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • 727019
    727019 Member Posts: 82 Reckoner Reckoner

    Hi Rav, all good now thanks

  • 727019
    727019 Member Posts: 82 Reckoner Reckoner

    Hi Rav,

    I logged in and ran some reports then it times out as you know now I can't log back in again, same error?

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Really sorry to hear that @727019

    I've just had another look and it should be ok but can you please let me know when you have a chance.

    Cheers

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • 727019
    727019 Member Posts: 82 Reckoner Reckoner

    Hi Rav, all good again now

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