Pure Black Screen Issue When Opening Reckon Account

romromillys
romromillys Member Posts: 2 Novice Member Novice Member
in Reckon Accounts (Desktop)

Hi everyone,

Pure Black screen appears whenever I try to open Reckon Accounts. The software seems to start in the background, but the screen remains blank, and I cannot interact with it. I have tried restarting my computer and reinstalling the software, but the issue persists.

Has anyone faced this problem or found a solution? Any help would be appreciated. Thank you!

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @romromillys

    Just to clarify, you've posted in the Reckon Accounts Desktop category, can I just confirm that is the software you're using?

    Or are you using Reckon Accounts Hosted which is the cloud based edition that you access via your internet browser?

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • romromillys
    romromillys Member Posts: 2 Novice Member Novice Member
    edited November 27
    https://community.reckon.com/discussion/comment/20651122#Comment_20651122

    Hi @rav,
    Thank you for clarifying! Yes, I am using the Reckon Accounts Desktop version installed directly on my computer. The issue occurs when I try to open the software—it launches in the background, but the screen remains completely black screen, and I cannot interact with it.

    I have already tried restarting my computer and reinstalling the software, but the problem persists. Could this be related to display settings, compatibility, or something else?

    If you have any specific troubleshooting steps or suggestions, I would really appreciate your guidance. Thanks again for your help!

  • Reeta
    Reeta Reckon Staff Posts: 175 Reckon Staff
    edited November 27

    Hi @romromillys ,

    Sorry to hear that you are having issue running Reckon Accounts.

    Could you please try clean uninstall an re-install the software?

    That should resolve the resolve. I have also attached the article on how to clean Un-install and Re-install below.

    https://help.reckon.com/article/20zsrgut0l-clean-uninstall-and-reinstall-of-reckon-accounts-business

    Hope this helps.

    Kind regards,

    Reeta

  • Nickiu
    Nickiu Reckon Staff Posts: 175 Reckon Staff

    Hi romromillys,

    Thank you for clarifying! To troubleshooting the issue further, Can you please provide information below?

    • What windows version are you currently using?
    • When you did uninstall, Did you do clean uninstall and reinstall? if not, Can you clean uninstall and then reboot the computer can install in Safe Mode?
    • Do you have any firewall or antivirus? if so, Did you turn it off?
    • Is there any error shows when you tired to open?
    • Did you run the software as an Admin?
    • When running the software and you go to Task Manager and see if the software is running? Can you please share a screenshot?

    Thank you,

    Nick

Categories