Rehired employee remains archived

System
System Member Posts: 259 Moderator Moderator
in Reckon Payroll
This discussion was created from comments split from: Reckon Payroll Update! Rehiring a terminated employee ✨.

Comments

  • JEN
    JEN Member Posts: 71 Reckoner Reckoner
    edited November 26

    Hi Team,

    I had to rehire an ex-employee today and followed the steps in the video above.

    However, after I checked and saved all their details, and got the message "Employee's details were successfully updated", I checked the current employee list, but they were still sitting in the archived list.

    It was only after clicked on the OPTION tab and selected "Reactivate employee" that they were added to current employee list.

    Hopefully all will be ok when I include this employee in our pay run and I think it's something you should be aware of.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Thanks for flagging this @JEN

    I'll do a bit of testing to see if I can replicate your experience.

    I don't think there should be any issues now that you've reactivated the employee, they should be selectable in the pay run drawer but let us know how you get on.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 430 Reckon Staff

    Dear @JEN,

    That's correct - archiving an employee is slightly different to terminating an employee - when an employee is terminated, they are marked as ineligible for payruns. You are typically given the option to add them to the inactive employees list.

    Archiving an employee places them on the archived employees list, they are removed from updates and payruns - this can be applied to active employees if they are suspended from work, for instance.

    If you terminated an employee and later archived them, then this process is normal, as it was handled separately from termination.

    Kind regards,

    Alexis McKeown

    Reckon Senior Technical Support

  • JEN
    JEN Member Posts: 71 Reckoner Reckoner

    Hi @Rav and @Alexis McKeown

    All went well with the pay run. The employee was previously terminated from employment with us and then archived.

    The rehiring part was simple but when they hadn't come across to the current employees list, I was confused as I thought I did something wrong. Reactivating them did the trick. It's all so technical lol.

    Thank you both for your input and help.

    Regards,

    Jen

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 430 Reckon Staff

    Dear JEN,

    Not a problem at all - I'm glad to hear all worked out well. 🙂

    If you have any further issues, you're always free to post on the Community.

    Kind regards,

    Alexis McKeown

    Reckon Senior Technical Support

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