Rehired employee remains archived
Comments
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Hi Team,
I had to rehire an ex-employee today and followed the steps in the video above.
However, after I checked and saved all their details, and got the message "Employee's details were successfully updated", I checked the current employee list, but they were still sitting in the archived list.
It was only after clicked on the OPTION tab and selected "Reactivate employee" that they were added to current employee list.
Hopefully all will be ok when I include this employee in our pay run and I think it's something you should be aware of.
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Thanks for flagging this @JEN
I'll do a bit of testing to see if I can replicate your experience.
I don't think there should be any issues now that you've reactivated the employee, they should be selectable in the pay run drawer but let us know how you get on.
Merry Christmas & Happy New Year everyone! 🎅🎆
I'm on leave from 23 December and back on deck again January 6th.
If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.
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Dear @JEN,
That's correct - archiving an employee is slightly different to terminating an employee - when an employee is terminated, they are marked as ineligible for payruns. You are typically given the option to add them to the inactive employees list.
Archiving an employee places them on the archived employees list, they are removed from updates and payruns - this can be applied to active employees if they are suspended from work, for instance.
If you terminated an employee and later archived them, then this process is normal, as it was handled separately from termination.
Kind regards,
Alexis McKeown
Reckon Senior Technical Support
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Hi @Rav and @Alexis McKeown
All went well with the pay run. The employee was previously terminated from employment with us and then archived.
The rehiring part was simple but when they hadn't come across to the current employees list, I was confused as I thought I did something wrong. Reactivating them did the trick. It's all so technical lol.
Thank you both for your input and help.
Regards,
Jen
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Dear JEN,
Not a problem at all - I'm glad to hear all worked out well. 🙂
If you have any further issues, you're always free to post on the Community.
Kind regards,
Alexis McKeown
Reckon Senior Technical Support
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