"Unfinalised" income statement on MyGov

gaila stafford
gaila stafford Member Posts: 4 Novice Member Novice Member
in Accounts Hosted

An accountant acting for a staff member has contacted me with a payment summary problem. The staff member's MyGov shows two payment summaries or income statements from our company. The first entry is showing as unfinalised and the total is included in the second entry which is correct.

Last week I spoke to Reckon Technical Support who instructed me through the steps to resend the staff member's EOFY again. But the accountant has contacted me again saying that the problem has not been resolved. I've since discovered that when STP phase 2 commenced all staff had to have a payroll ID number and I believe his number had been changed.

What do I do to rectify this problem please?

Answers

  • Kris_Williams
    Kris_Williams Member Posts: 3,702 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    you can print these details up from the STP portal, sometimes this happens and there’s absolutely nothing you can do. Same thing happened to me last year. Give them a paper copy

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  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @gaila stafford

    The information in this help guide linked below has info on why this can occur, as you've mentioned, changes to the employee number is the most common cause.

    The guide also outlines steps you can take to resolve this -

    https://help.reckon.com/article/tqeaf29kke-two-payment-summaries-in-my-gov-account

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • gaila stafford
    gaila stafford Member Posts: 4 Novice Member Novice Member

    The problem remains even though I followed Technical Support instructions. The Support officer who had access to the company book, assured me it had been rectified but after a week the ATO is still showing two payment summaries on MyGov.

    I believe the issue is with the payroll ID which had been change during the year. I cannot change this back to the original as this has been allocated to another staff member.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,820 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited December 2

    @gaila stafford

    Incorrect/unfinalised STP is a common issue across the board with all payroll software (eg not just when with Reckon) Unfortunately, in many cases, the inability to remove it completely is an ATO-implemented thing (for "compliance" apparently 🙄)

    It's frustrating but most tax agents are aware of this & that (incorrect, unfinalised) data can just be omitted from the employee's tax return with a note included in the lodgment, clarifying that.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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