STP File Upload Error

SarahFinance

Hi all,

I processed our holiday pay for pay date 31/12/2024 and did the STP upload successfully.

With everyone's pay processed, I processed one employee's final pay for its unused annual leave because he is finishing up before Christmas. The pay date for his final pay is also 31/12/2024. What I didn't realise before hand was that Reckon would pick up his regular pay and his final pay on the same pay run event when exporting STP file. I thought never mind. I would just do an update event for 31/12/2024 and uploaded the new STP file.

An hour after the submission, I logged back in to find "error" for its status. The details as per below screenshot. Has anyone experienced this before? How do I resolve this?

Rav

Hi @SarahFinance

From what I understand that error response will appear on an update event that is sent with a future date. A regular/normal pay run submission is able to be sent with a future date, however an update event cannot.

I believe an update event can only be dated with a current, or historic date. If you need to send through that update event submission again, date it with today's date and it should be processed successfully.

Acctd4

@SarahFinance

There's no need to separate the holiday v final payout pays into 2 submissions. As long as your Payroll Items are correctly mapped, everything will still report accordingly, whether it's in a single or combined lodgment 😊

SarahFinance

@Rav @Acctd4

Thank you both so much for your tips. The problem is resolved. 😀

Acctd4

Great to hear @SarahFinance ! 👏🏻👌🏻☺️