Terminated employee - draft payslip shows zero A/L, after marking as paid payslip shows large negati

Tina
Tina Member Posts: 5 Novice Member Novice Member
in Reckon Payroll

Hi

I've terminated an employee and processed their final pay using the 'terminate employee' option.

Their annual leave was fully paid out. The draft payslip shows A/L and P/L as zero which is what it should be. Once I mark the payrun as paid the payslip that was emailed to the employee showed -96hrs for annual leave.

I've reverted the payrun to draft, gone through the process again and am getting the same results.

Could you please advise how I can rectify this so the payslip shows the correct information.

Thank you

Answers

  • Tina
    Tina Member Posts: 5 Novice Member Novice Member

    Typo - the negative is -93.77 hours

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,610 Reckon Community Manager Community Manager

    Hi Tina

    That definitely sounds odd. I think our technical support team will probably need to take a closer look into what's happening there.

    Please shoot us an online support ticket HERE and a technician will investigate and if required, escalate to our product development team.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

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