backup not responding
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chloe_6960456
Member Posts: 2 ✭
I cant back up my company file on accounts plus 2013 it wont work to usb, cd, or hard drive it gets to 94% and freezes saying reckon not responding I have tried renaming the file and it still wont work?
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Comments
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Hey Chole, welcome to the Reckon Community. Sorry to hear you've had some troubles backing up. Have you tried to back up to portable company file? Thanks, Mirko
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will that allow me to be able to update it because under portable file it says its a much smaller file and I was worried I would lose my work.0
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Hey Chole, unlike a normal backup file, the portable file does not include letters, logos, images, and templates. It also doesn't contain a transaction log (.tlg file), everything else is the same.
If there is a corruption with your file it would be worthwhile to have read through this thread: https://community.reckon.com.au/reckon/topics/massive_backup_size
Let me know how you go!
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