Can't open quickbooks I get an error that says " !szFileBuffer.empty "
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Larissa Houston
Member Posts: 3 ✭
2
Comments
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Anyone have any idea how to fix this?0
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Hi Larissa,
Welcome to the Reckon Community.
You will need to do a clean uninstall and re-install of Reckon Accounts (formerly QuickBooks) to resolve this error.
Please follow the instructions in the following link for a resolution.
http://kb.reckon.com.au/issue_view.asp?ID=331
Regards,
Hoang0 -
Thanks - I have tried following the steps to do a clean un-install but I'm having trouble deleting the intuit folder due to permissions - I have also tried to change the permissions but have had no luck . . . Any ideas? I'm using windows 7 - TIA0
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Hi Larissa,
You will need to login as the computer's administrator account to perform these steps.
Logging on as the Built-In Administrator on a Windows 7 Home Edition machinea. Click on Start > All Programs > Accessories;
b. Right click Command Prompt and left click Run as administrator;
c. To turn on the built-in administrator, type: net user administrator /active:yes
[When you have completed all actions, turn off the built-in administrator by typing: net user administrator /active:no ]
I would recommend to contact an IT professional if you're still having trouble with the admin user.
Regards,
Hoang0 -
Hi Grant,
Welcome to the Reckon Community.
You will need configure your firewall and antivirus to exempt some Reckon files from getting remove or block, instructions is in the article below.
http://kb.reckon.com.au//issue_view.asp?ID=220
If the problem persists then you will need to do a clean uninstall and re-install of Reckon Accounts (formerly QuickBooks) to resolve this error.
Please follow the instructions in the following link for a resolution.
http://kb.reckon.com.au/issue_view.asp?ID=331
Regards,
Hoang0 -
I am having the same problem. I've done a program repair via the control panel, and I've also uninstalled & re-installed direct from the disc and I'm still having this problem. !szFileBuffer.empty() Error codes 1970085197 & 20065887490
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Hi Wallaby RLFC
Any chance of a few more details...
What version of Reckon Accounts /QuickBooks (hosted/desktop)
What Version of Windows are you running.... XP/vista/7/8/8.1
Where abouts are you.... do you have an I.T. guy you can call....
I am NZ Chch based feel free to contact me for help...
Cheers
Angie Carlyle
RA Accredited Consultant
03 3224467
ABCarlyle@xtra.co.nz
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I'm running Accounts Easy Start 2013 and I'm on Windows 8.1. I'm in regional Queensland Australia, so I'll try contact customer support.0
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I'm using Easy Start with Windows 8.1, same problem. The 'fix' mentioned above isn't written for Win 8.1. I've tried to follow the instructions, no luck.
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Change your accounting software/provider. Reckon has had many clients with the same issue. I spent over $350 with my IT specialist trying to resolve the problem, let alone the countless hours of time spent in corespondance with reckon to no avail.
I have been unable to retrieve 1.5 years of records. I was told I could speak to someone at a rate of &90+/hour. Main response was to do a complete uninstall/reinstall of reckon software which did not work on multiple occasions. There is an obvious problem with their software, particularly compatibility with windows 8..... Change your software, alot of work but worth it in the end0 -
Thanks Megan. I've been a QB user for about 20 years on various Windows from Win 95 - Win 7 on various PCs & Laptops.
But QB 2014 on Win 8.1 crashed after 3 months. GRRRR.
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Hi Hoang
i have same problem and i did all procedures to solve it
however i am still cant open the quick book
what can i do then, this is 2nd day i would not able to do bookkeeping
please help very urgent
thanks
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Did anybody get this issue resolved? Im running Reckon 2016, on windows 8 and ive been using my file daily. This afternoon, after closing file, then trying to open again, i get the same message.
I actually called the reckon partner support team and was guided through a clean un install and re install. This hasnt changed anything, same problem. The consultant then advised me they couldnt continue to help as it was past 7pm and i will have to call back in the morning. Ive been trouble shooting myself the past 3 hours with no luck. Ill call again the morning, but would love to know if anybody has had recent success with this message?
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Hi Hoang I had tried uninstall and reinstall but it doesn't work.0
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Hi Linda, have you resolved the issue? Please help as I have the same problem and can't access the files for 3 days already. Thanks.0
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