We are having problems exporting to excel 2013, is this a problem in Reckon?
Hi, I'm having the following problem exporting to Excel. The problem was present in Reckon Accounts Personal Plus 2013 and is also present in the 2015 version.
If I export a large report to an excel compatible format (about 1.5-2MB), then sometimes the report puts many lines together, i.e. newlines are missing in certain places. Sometimes when this happens, the Excel spreadsheet opens with a popup window saying that the file was not loaded completely. At other times, Excel opens normally but the bug is still present. At other times there is no problem.
This makes it difficult to compare reports from an older version of the program to a newer one when upgrading. I use a file difference program to do this and the missing newlines cause it to report differences. there are too many differences to go through them one by one.
Whether this bug occurs seems to depend on a lot of things, for example, which of two otherwise seemingly identical reports you try to export, whether another report is open at the same time, whether the report has two pages or more, or only one, whether another report was open beforehand (even if it's closed at the moment), whether you press the mouse button on the taskbar (the report takes minutes to generate and in the meantime, the screen doesn't repspond), etc. I'm not 100% sure about the last one but it seems to make a difference.
EDIT: Here is some more info:
OS: Windows 8.1 Pro 64bit fully up to date
Computer specs: Intel 2nd gen Core i5, 6GB RAM, 1TB HDD
Software: Reckon Accounts Personal Plus 2013 or Reckon Accounts Personal Plus 2015 (only one or the other installed at any one time)
Excel version: Office 365 Home Premium
No I haven't received any replies. Please note that I had problems with Personal Plus, which is personal software, so maybe that's why.
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