POS posting problem - transactions for 6 April posted twice
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Small Retailer
Member Posts: 10 ✭
Dear Community,
We use Reckon Accounts Plus paired with Reckon POS professional - both 2015 versions.
On 6 April the POS terminal crashed and was rebooted. I was not there, but the result is that the posting for 6 April has been done twice in Reckon Accounts Plus.
We had a similar but different problem a few months ago:
https://community.reckon.com/reckon/topics/pos-posting-problem-to-old-company-file-and-todays-transa...
Is there a fix for this like last time by restoring the company file back to our 5 April back up and then restoring the QBPOS files from the recycle bin for 6, 7 April as well as any days transactions until we do this fix, and then re-posting each day's files?
Thanks,
Greg
We use Reckon Accounts Plus paired with Reckon POS professional - both 2015 versions.
On 6 April the POS terminal crashed and was rebooted. I was not there, but the result is that the posting for 6 April has been done twice in Reckon Accounts Plus.
We had a similar but different problem a few months ago:
https://community.reckon.com/reckon/topics/pos-posting-problem-to-old-company-file-and-todays-transa...
Is there a fix for this like last time by restoring the company file back to our 5 April back up and then restoring the QBPOS files from the recycle bin for 6, 7 April as well as any days transactions until we do this fix, and then re-posting each day's files?
Thanks,
Greg
0
Comments
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Hi Andrew
Thank you very much for the advice. The restore worked fine! Really appreciate your help.
Greg1
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