Reckon Accounts - Unrecoverable error!! - Why is this happening??
Rebecca_7035957
Member Posts: 3 Novice Member
Trying to open bills, items, anything....and keep getting this message that Reckon Accounts has experienced an unrecoverable error and needs to close. I have logged out (correctly) several times, I have checked that there are no remote sessions logged in, I have opened Reckon Hosted via typing in the web address freshly rather than going through a bookmark, and still continue to get this error.
I am at a client's office trying to get their accounts done, and this is just wasting my time!
I am at a client's office trying to get their accounts done, and this is just wasting my time!
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Comments
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Sorry to hear that Rebecca, which browser are you using when you encounter this repeated issue?
Does the same occur on an alternate browser also?
Rav🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.
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Hi There Rav. We are currently using Google chrome, and have done for a long time with no issues. Now all of a sudden today we are having this issue. I have not tried in another browser as Chrome is our preferred browser and as mentioned we have not had issues previously.0
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Hi there Rav, just an update on this....yes it is having the same issue in a different browser. Have tried it also in Explorer and have the same issue.0
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Hi Rebecca,
I've had a word with our Support team around this error and it's highly likely that there is an error with the file which is causing this.
Can you please complete a rebuild and verify and let me know if the issue persists after this?
Cheers
Rav🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.
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