Unable to backup Reckon Accounts Personal Plus 2015
Options
Sue Heijm
Member Posts: 1 ✭
After sorting multiple backup files dating back 7 years into yearly folders I am able to open the files and work on them but cannot backup files. The files are backed up in fact but I get a message asaying Reckon has encountered a problem and has to close. I have tried validating & super validating. I have tried uninstalling & reinstalling Reckon. I am using Windows 7.
0
Comments
-
Hi Sue,
Sounds like that is a benign error as the file is backed up.
Please try to rename the filename, from File > File Operations > Rename.
Make sure that the new name is less than eight characters long, does not contain any non-alphanumeric characters, or spaces.
Regards,
Deny Dharmawan
0 -
This comment/ solution is of no use. Sorry, the problem is not file length nor file name. It appears to be a Reckon software problem that Reckon does not care to look into or fix without gouging users with an expensive 1900XXXXXX call cost to the user.
0 -
Hi John,
If you are experiencing the above error when you're trying to backup your file then could you please try moving your data file to the default location. The default location is: C:\ProgramData\Intuit\Quicken\Sample
If you cannot see ProgramData this is a hidden folder. To show a hidden folder please follow the instructions found here.
Once you have done this try backing up your data file again.
I hope this helps.
Luke.
0 -
Makes no difference. The problem persists. The software coding is faulty. Recommend others just live with it as Reckon has no solution. I have devised my own workaround.0
-
It is disappointing that a good product is now so troublesome. Perhaps Reckon is heading for bankruptcy with the low reliability and poor customer service which is the hallmark of their product. Xero is the up and comer and MYOB the current foundation product.j0
Categories
- All Categories
- 6.4K Accounts Hosted
- 10 📢 Reckon Accounts Hosted - Announcements
- 5.9K Reckon Accounts (Desktop)
- 3 📢 Reckon Accounts Desktop - Announcements
- 1.3K Reckon Payroll 🚀
- 21 📢 Reckon Payroll - Announcements
- 21 Reckon Payroll Help Videos 🎥
- 21 Reckon Mate App
- 2.9K Reckon One
- 7 📢 Reckon One - Announcements
- 10 Reckon Invoices App
- 14 Reckon Insights
- 107 Reckon API
- 822 Payroll Premier
- 307 Point of Sale
- 1.9K Personal Plus and Home & Business
- 62 About Reckon Community