payroll - this version of payroll will not upgrade your version 18 database???

Kerrie O'BrienKerrie O'Brien Member Posts: 17
edited August 2018 in Payroll Premier
i have two companies that l switch between on payroll. One l can still open and the other says l am unable to continue as this version of payroll will not upgrade your version 18 database??

Comments

  • Kerrie O'BrienKerrie O'Brien Member Posts: 17
    edited August 2017
    This reply was created from a merged topic originally titled payroll - this version of payroll will not upgrade your version 18 database???. i have two companies that l switch between on payroll. One l can still open and the other says l am unable to continue as this version of payroll will not upgrade your version 18 database??
  • LukeLuke Moderator, Reckon Staff Posts: 281 Moderator
    edited August 2018
    Hi Kerrie,

    If this message occurs and the file is not a version 18 data file, then the file has become corrupted. Please restore the latest backup of the data file.

    The program also automatically creates backups for you found in C:\QPRollVxx\Backup

    Luke
  • Kerrie O'BrienKerrie O'Brien Member Posts: 17
    edited August 2017
    Thanks Luke - I will give it ago tonight. However l can't even seem to open it to then be able to restore it.
  • LukeLuke Moderator, Reckon Staff Posts: 281 Moderator
    edited August 2017
    Hi Kerrie,

    If that is the case, close Payroll Premier and then delete the file called Qcompany.tps located in C:\QPRollVxx\Data

    This file remembers the last file that was opened in the program and will try to open it. So by deleting this file, it will prompt you to choose a file to open first. Please select the sample file, then you will be able to restore your backup.

    Luke.
  • Kerrie O'BrienKerrie O'Brien Member Posts: 17
    edited August 2017
    Your the BEST - thanks Luke
  • Kerrie O'BrienKerrie O'Brien Member Posts: 17
    edited August 2017
    GRRRR sorry Luke - l do not have a file called qcompany
  • Kerrie O'BrienKerrie O'Brien Member Posts: 17
    edited August 2017
    ok - found it and deleted it. if l go into computer C:\QPRollVxx\backup l can see all the automatic backups however if l open the company and try to restore it nothing shows up.
  • CandiceCandice Member Posts: 1
    edited August 2017
    We're having the same problem.
    I've deleted the Qcompany.tps and opened the sample file but cannot restore from the last back up. I get a message saying "please update to version 25 first"
  • LukeLuke Moderator, Reckon Staff Posts: 281 Moderator
    edited August 2017
    Hi Kerrie,

    Please close Payroll Premier. Then browse to where your backups are and if it ends in .001 for example, replace the numbers with .QPB instead. When you go to restore you will be able to see the backup there now.

    Candice, it sounds like the backup your trying to restore is corrupted or there is a possibility you have skipped a version. I.e. you're were using Payroll 13/14 and then are trying to open the file in 15/16 and skipped the 14/15 edition.

    Luke.


  • Kerrie O'BrienKerrie O'Brien Member Posts: 17
    edited August 2017
    Your amazing Luke. This forum is great!!!!!
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