To be emailed box is automatically ticked when sending invoices. Now when generating invoices & send
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Allcity Sawing
Member Posts: 9 ✭
We have our "to be emailed" box automatically ticked when sending invoices which has always worked as it should.
Now this month when I generate the invoices and send them as a batch, they are being emailed/sent BUT the box "to be emailed" is staying ticked?
We are using Reckon Enterprise.
I have never had any troubles like this it is only as of this month?
Does anyone have any help to fix this issue?
Thanks
Now this month when I generate the invoices and send them as a batch, they are being emailed/sent BUT the box "to be emailed" is staying ticked?
We are using Reckon Enterprise.
I have never had any troubles like this it is only as of this month?
Does anyone have any help to fix this issue?
Thanks
0
Comments
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Hello Allcity Sawing,
Which sending option appears on your invoice is determined by the option selected on teh Customer Record.
In Customer Centre, double click your customer > Additional Info tab > Preferred Send Form Method. The choices are Print, Email or None.
Hope this helps.
regards,
John.0 -
Hi John,
Yes I am aware of that, that's not my problem. My issue is when I email the invoices "Email -Send Batch they are sent/emailed to our customers AND then when I go back to the invoice they are still saying "to be emailed" & sitting in my batch to be sent again!
Normally that box would become un-ticked once the invoice has been sent. That is not happening (which has only become a problem since updating our file to 2018) it was working perfectly fine before that.
Thanks Alana
0
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